Application System Analyst ( 6 months contract )

Sobeys; Edmonton; Presencial; CAD 55.000 - 83.000; A tiempo parcial

Descripción de la vacante

Sobeys is seeking an Application System Analyst for a 6-month contract to support retail pharmacy technology across offices including Edmonton, AB. The role focuses on Level 2 support, incident handling, and deployment coordination.

You will troubleshoot workstations, servers, printers, scanners, and network-connected devices, participate in hardware lifecycle activities, and collaborate with stores, field technicians and vendors to keep pharmacy systems running smoothly.

Formación

• 1-3 years of IT support, desktop support, hardware deployment, or related role; retail/pharmacy tech experience is an asset.
• Hands-on experience troubleshooting Windows workstations, printers, scanners, peripherals, and network-connected devices.
• Familiarity with Windows Server environments, Active Directory, software deployment, patching, and basic networking concepts.
• Experience with hardware staging, imaging, installation, replacement, inventory, or lifecycle management.
• Ability to follow technical procedures and learn from senior resources.

Responsabilidades

• Provide Level 2 support for retail pharmacy hardware and application incidents and service requests.
• Troubleshoot workstations, servers, printers, scanners, and peripherals; escalate as needed.
• Assist with hardware lifecycle activities including staging, imaging, deployment, and retirement.
• Support testing and certification of new or replacement hardware and peripherals.
• Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
• Coordinate onsite hardware installations with stores, field technicians, internal teams, and vendors.
• Assist with Windows workstation/server configuration, OS updates and patching, and basic networking.

Conocimientos

Troubleshooting

Customer service

Communication

Analytical

Educación

College diploma or University degree in IT or related

Herramientas

PowerShell

SCCM

ITIL

ServiceNow

Descripción del empleo

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON, Edmonton, AB, or Calgary, AB.

As a Retail Pharmacy Technologist with Sobeys, you will:

• Provide Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
• Troubleshoot pharmacy workstations, servers, printers, scanners, application, network-connected peripherals, and other in-store technology, escalating complex issues to senior team members or vendors as required.
• Assist with hardware lifecycle activities, including equipment intake, staging, imaging, certification, deployment, replacement, inventory, and retirement.
• Support the testing and certification of new or replacement pharmacy hardware and peripherals under the guidance of senior technical resources.
• Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
• Coordinate onsite hardware installations and service activities with stores, field technicians, internal technology teams, and external vendors.
• Assist with Windows workstation and server configuration, operating system updates, patching, software deployment, and basic network troubleshooting.
• Monitor hardware-related incidents and recurring issues, document findings, and contribute to root cause analysis and long-term corrective actions.
• Maintain accurate hardware inventories, asset records, configuration details, support procedures, and knowledge articles.
• Follow established security, change-management, incident-management, and operational support processes.
• Participate in after-hours or on-call support as required for pharmacy operations and planned deployments.
• Develop technical knowledge of the pharmacy environment through hands-on troubleshooting, training, documentation, and collaboration with senior Hardware Technologists and Application Analysts.
• Identify opportunities to improve hardware support processes, documentation, deployment activities, and operational efficiency.

What your resume will include and demonstrate to us:

• College diploma or university degree in Information Technology, Computer Science, Computer Systems Technology, or an equivalent combination of education and practical experience.
• 1-3 years of experience in IT support, desktop support, hardware deployment, technical operations, or a related role; retail or pharmacy technology experience is an asset.
• Hands-on experience troubleshooting Windows workstations, printers, scanners, peripherals, and network-connected devices.
• Familiarity with Windows Server environments, Active Directory, software deployment, patching, and basic networking concepts.
• Experience with hardware staging, imaging, installation, replacement, inventory, or lifecycle management.
• Ability to follow technical procedures while developing the skills required to troubleshoot issues independently.
• Strong problem-solving and analytical skills with a willingness to investigate unfamiliar technology and learn from senior technical resources.
• Strong organizational skills and attention to detail, including accurate asset tracking and technical documentation.
• Strong communication and customer-service skills with the ability to work effectively with pharmacy teams, internal technology groups, field technicians, and vendors.
• Ability to manage multiple incidents, requests, and deployment activities while meeting operational priorities.
• Experience with ServiceNow or another IT service-management platform is considered an asset.
• Exposure to PowerShell, SCCM or similar endpoint-management tools, and automation is considered an asset.
• Knowledge of ITIL processes and continuous improvement practices is considered an asset.
• Retail pharmacy industry experience is considered an asset.