Pharmacy Coordinator

Bayshore HealthCare; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Bayshore HealthCare is seeking a Pharmacy Coordinator in Edmonton to provide exceptional customer service and manage administrative tasks related to patient records and pharmacy operations.

The role supports pharmacists and technicians, ensuring compliance with laws and internal policies while coordinating with patient programs and healthcare partners.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• The employee is regularly required to talk or hear.
• Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.

Responsibilities

• Provide exemplary customer service largely via phone/email.
• Create and maintain patient records in pharmacy software and file/document according to P&Ps.
• Manage pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
• Confirm delivery address with specialty programs and patients to ensure on-time arrival.
• Patient follow-up calls for outstanding accounts.
• Assist pharmacist/registered technician in maintaining laws, accrediting body standards, and Policies and Procedures.
• Fax doctors for refills.
• Escalate situations to appropriate pharmacy team member.
• Communicate with external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
• Accurate data entry into various systems.
• Perform other administrative duties as assigned.

Skills

Customer service

Computer skills

Organization

Education

High school diploma or GED

Tools

Pharmacy software

Job description

15-month Full-Time Contract

JOB SUMMARY

Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.

DUTIES AND RESPONSIBILITIES

• Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
• Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs).
• Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
• Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
• Patient follow-up calls for outstanding accounts.
• Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
• Faxing doctors for refills.
• Escalates situations as required to the appropriate pharmacy team member.
• Effectively communicate with both external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
• Accurate data entry into various systems.
• Performs other administrative duties as assigned.

QUALIFICATIONS

• With a high school diploma or GED.
• Excellent customer service skills
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• The employee is regularly required to talk or hear.
• Use the computer and other equipment and reach with hands and arms.
• Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.