Pharmacy Coordinator

Socket.dev; Edmonton; On-site; CAD 43,000 - 58,000; Full time

Job summary

Bayshore Specialty Rx in Edmonton is seeking a pharmacy coordinator for a 15-month full-time contract. Under pharmacist supervision, you will deliver excellent customer service to patients and manage administrative tasks & patient records in our pharmacy setting.

You will work with Patient Assistant Programs and coordinate with internal and external stakeholders, filing, scheduling, and data entry, ensuring compliance with policies and procedures.

Qualifications

• High school diploma or GED.
• Excellent customer service skills.
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• Vision and hearing requirements; able to use computer and office equipment.

Responsibilities

• Provide exemplary customer service via phone/email.
• Create and maintain patient records in pharmacy software.
• Manage site calendars, appointment changes, dispensing and shipping schedules.
• Confirm delivery addresses with programs and patients.
• Patient follow-up calls for outstanding accounts.
• Support pharmacist/tech to maintain laws, standards and policies.

Skills

Customer service

Computer skills

Organized

Communication

Stakeholders

Education

High school diploma or GED

Tools

Pharmacy software

Job description

15-month Full-Time Contract

JOB SUMMARY

Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.

DUTIES AND RESPONSIBILITIES

• Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
• Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs).
• Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
• Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
• Patient follow-up calls for outstanding accounts.
• Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
• Faxing doctors for refills.
• Escalates situations as required to the appropriate pharmacy team member.
• Effectively communicate with both external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
• Accurate data entry into various systems.
• Performs other administrative duties as assigned.

QUALIFICATIONS

• With a high school diploma or GED.
• Excellent customer service skills
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• The employee is regularly required to talk or hear.
• Use the computer and other equipment and reach with hands and arms.
• Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.