Pharmacy Care Concierge - Part-Time Day Shift

Loblaw Companies Limited; Woodstock; On-site; CAD 52,349,000 - 67,502,000; Full time

Job summary

Shoppers Drug Mart in Canada is seeking a Care Concierge to support the Pharmacy Care Clinic by welcoming patients, verifying health card details, and guiding them through appointment check-in and clinic processes. You will promote the PC Health app and coordinate with pharmacists to ensure smooth clinic operations.

Ideal candidates have retail pharmacy experience, strong customer service skills, and a commitment to patient confidentiality.

Qualifications

• Experience in a retail pharmacy or medical clinic setting.
• Outstanding customer service with positive patient interactions.
• High standards of confidentiality and privacy.

Responsibilities

• Create a positive experience for patients accessing clinic services.
• Facilitate patient intake by verifying health card details and creating/verifying profiles.
• Raise awareness of pharmacy care clinic services and answer questions.
• Set patient expectations for process and wait times.
• Help patients navigate the space and services.
• Assist pharmacist and patients with filling out paperwork.
• Adhere to confidentiality and privacy requirements.
• Drive uptake of PC Health App with patients.

Skills

Retail pharmacy experience

Customer service

Confidentiality

Interpersonal skills

Communication

Teamwork

MS Outlook

Job description

Shoppers Drug Mart in Canada is seeking a Care Concierge to support the Pharmacy Care Clinic by welcoming patients, verifying health card details, and guiding them through appointment check-in and clinic processes. You will promote the PC Health app and coordinate with pharmacists to ensure smooth clinic operations.

Ideal candidates have retail pharmacy experience, strong customer service skills, and a commitment to patient confidentiality.