Pharmacist

Shoppers Drug Mart Inc.; Waterloo; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacist to manage pharmacy operations and provide exceptional customer care. This role is vital in delivering health and beauty services while ensuring compliance with all regulations and maintaining patient confidentiality. As part of a locally owned store, you'll be at the heart of the community, providing consultations and managing medication dispensing. If you are passionate about healthcare and committed to exceptional service, this opportunity is perfect for you.

Qualifications

• Pharmacy degree required for role.
• Strong customer service and problem-solving skills needed.

Responsibilities

• Manage pharmacy operations and provide consultation to customers.
• Ensure compliance with privacy and regulatory requirements.
• Oversee inventory management and medication orders.

Skills

Independent decision-making skills

Customer service commitment

Problem-solving skills

Knowledge of Pharmacy systems

Education

Pharmacy degree

Tools

Pharmacy systems

Personal computing skills

Job description

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Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

To manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, practicing to full scope in professional services, dispensing medication, and assisting in dispensary maintenance.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service
• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counseling on prescriptions and over-the-counter products
• Practice to full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other healthcare professionals within the circle of care to provide customer care
• Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain Workflow Queues daily
• Regular review of ‘will call’ bins as per SOPs
• Review stock for expired inventory
• Oversee stock levels and medication orders from wholesaler
• Ensure compliance with documentation and control of substances under relevant regulations, including reporting to authorities

Operations:

• Maintain an appropriate image of the Pharmacy at workstations and waiting areas
• Participate in financial reporting as appropriate
• Respond to store communications on the in-store web
• File incident reports for medication or privacy issues

Experience, Skills & Qualifications:

• Independent decision-making skills
• Ability to plan, coordinate, delegate, and coach colleagues
• Proven ability to drive business and support enterprise programs
• Exceptional customer service commitment
• Strong customer relations and professionalism
• Problem-solving skills with action plan formulation and execution
• Knowledge of Pharmacy systems and personal computing skills is an asset
• Adherence to Health & Safety procedures
• Completion of mandatory and voluntary training as needed

Additional information about working at Shoppers Drug Mart, community diversity, and legal compliance is included in the original description.