Pet Store Manager — Lead, Grow & Delight Pet Parents

Pet Valu Canada Inc. (Company); Saint John; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building

Job summary

Pet Valu Canada Inc. is seeking a Store Manager in Saint John, NB to coach and develop a store team, delivering world-class service while helping Pet Parents with nutrition and product solutions for their pets.

Join a team of passionate Pet Experts and grow with a leading pet retailer in North America. You will lead recruiting, scheduling, training, and daily task assignments, ensuring standards are met and safety protocols followed, with opportunities for career advancement and employee

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Availability to work weekends and evenings.
• Reliable transportation to and from the store.
• Observe and coach employees on sales techniques.
• Understand inter-team conflicts and escalate when necessary.
• Working knowledge of POS system.
• Ability to lift 50 lbs repetitively.
• Industry experience an asset.

Responsibilities

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

Skills

Customer service

Retail store management

Coaching employees

Team communication

Attendance flexibility

POS system

Lifting 50lbs

Industry experience

Job description

Pet Valu Canada Inc. is seeking a Store Manager in Saint John, NB to coach and develop a store team, delivering world-class service while helping Pet Parents with nutrition and product solutions for their pets.

Join a team of passionate Pet Experts and grow with a leading pet retailer in North America. You will lead recruiting, scheduling, training, and daily task assignments, ensuring standards are met and safety protocols followed, with opportunities for career advancement and employee