Store Manager

Pet Valu; New Brunswick; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Management training

Employee discounts

Paid benefits

Pet-oriented career-building environment

Job summary

A North American retail pet supplier is looking for a Store Manager in Saint John, New Brunswick. This role involves coaching a team to provide outstanding service, managing daily operations, and ensuring customer satisfaction. Candidates should have at least 2 years of retail management experience and a passion for the pet care industry. You will enjoy benefits like management training and employee discounts. Weekends and evenings may be required, along with a reliable means of transportation.

Qualifications

• Minimum of 2 years experience in customer service and retail management.
• Strong ability to lift 50lbs repetitively.
• Possess reliable transportation to and from the store.
• Reliable transportation to and from the store.
• Observe and coach employees to improve sales techniques.
• Ability to lift 50 lbs repetitively.
• Industry experience is an asset.

Responsibilities

• Ensure customer service standards are met.
• Manage team including recruiting, scheduling, and training.
• Maintain inventory and complete necessary paperwork.
• Coordinate store operations and achieve targeted results.
• Drive store performance to meet targeted results.
• Other duties as assigned.

Skills

Customer service skills

Team management

Sales techniques

Outgoing personality

POS knowledge

Communication

Physical stamina

Tools

POS system

Job description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

Location: Saint John, New Brunswick

Job Overview

As a Store Manager you will coach and develop your store team to deliver world‑class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet‑oriented career‑building environment

What You Do

• Customers/Community: ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees including recruiting, scheduling, training, day‑to‑day assignment of tasks, supervision and coaching
• Operational Standards/Procedures: ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities: coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results: coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter‑team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset