Pet Store Manager: Lead a Caring Team & Community Impact

Pet Valu Canada Inc. (Company); Kamloops; On-site; CAD 48,000 - 58,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building env

Job summary

Pet Valu Canada Inc. in Kamloops, BC is seeking a Store Manager to coach and develop a store team, deliver world-class customer service, and help pet parents find the right nutrition and supplies. You will recruit, schedule, train, supervise staff, uphold corporate standards, manage inventory, and contribute to a pet-friendly, growth-oriented environment.

Weekend/evening availability is required. This role offers employee discounts, benefits, and a path to leadership in a respected North

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work weekends and evenings.
• Reliable transportation to the store.
• Observe and coach employees to provide feedback around sales techniques and customer service.
• Capacity for understanding inter-team conflicts and escalating when necessary.
• Working knowledge of POS system.
• Ability to lift 50lbs repeatedly.
• Industry experience an asset.

Responsibilities

• Customers/Community ensure that all customer service standards are met by staff.
• Maintain courteous relationships within the community (e.g. Humane society).
• Manage a team of employees including recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching.
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level.
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork.
• Business Results coordinate efforts of store staff to achieve targeted results.
• Other duties and tasks as required.

Skills

Customer service

Retail management

Team leadership

Scheduling

Staff training

POS knowledge

Communication

Attendance & reliability

Tools

POS system

Job description

Pet Valu Canada Inc. in Kamloops, BC is seeking a Store Manager to coach and develop a store team, deliver world-class customer service, and help pet parents find the right nutrition and supplies. You will recruit, schedule, train, supervise staff, uphold corporate standards, manage inventory, and contribute to a pet-friendly, growth-oriented environment.

Weekend/evening availability is required. This role offers employee discounts, benefits, and a path to leadership in a respected North