Personal Training Coordinator

Schwartz/Reisman Centre; Vaughan; On-site; CAD 35,000 - 50,000; Full time

Job summary

The Schwartz/Reisman Centre in Vaughan is seeking a Personal Training Coordinator to support daily operations of Personal Training services. You will coordinate trainer schedules, assist with FitStart onboarding, and respond to member inquiries to ensure members have a smooth fitness journey.

In this hands-on role, you’ll maintain records, help organize sessions, and work closely with Fitness leadership to optimize programming and member engagement at our Vaughan Campus.

Qualifications

• Previous hands-on experience delivering Personal Training sessions or coordinating fitness programs.
• Recognized Personal Training certification from an accredited fitness organization.
• Experience working in a gym, fitness centre, recreation facility, or similar environment.
• Strong customer service and interpersonal skills to build positive relationships with members and trainers.

Responsibilities

• Coordinate Personal Training schedules, client bookings, and trainer availability to support smooth daily operations.
• Assist with organizing Personal Training sessions, FitStart appointments, and other fitness-related activities.
• Serve as a point of contact for trainers regarding scheduling, client appointments, and general operational questions.
• Maintain accurate records of Personal Training sessions, client bookings, and program participation.
• Support Fitness leadership with daily administrative tasks, scheduling adjustments, and departmental updates.

Skills

Personal Training

Scheduling

Customer service

Interpersonal skills

Gym environment experience

Education

Kinesiology degree

Tools

Microsoft Office

Fitness scheduling system

Job description

Are you a passionate fitness professional who enjoys working with members, supporting trainers, and helping Personal Training programs run smoothly? The JCC is looking for an enthusiastic and organized Personal Training Coordinator to support the daily operations and delivery of Personal Training services at one of our fitness facilities.

Working closely with Fitness leadership, this hands‑on role will focus on coordinating trainer schedules, supporting the FitStart onboarding experience, assisting with client inquiries, and helping members connect with Personal Training services.

Job Type Full-time

Department

Location Vaughan Campus

Wage $35,000–$50,000 annually, plus performance-based bonuses

Application Deadline November 20, 2026

About us

Who we are

The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually!

Responsibilities

What you’ll do

Personal Training Coordination & Daily Operations

• Coordinate Personal Training schedules, client bookings, and trainer availability to support smooth daily operations.
• Assist with organizing Personal Training sessions, FitStart appointments, and other fitness-related activities.
• Serve as a point of contact for trainers regarding scheduling, client appointments, and general operational questions.
• Maintain accurate records of Personal Training sessions, client bookings, and program participation.
• Support Fitness leadership with daily administrative tasks, scheduling adjustments, and departmental updates.

Trainer Support & Team Coordination

• Assist with welcoming and onboarding new Personal Trainers, including familiarizing them with departmental procedures and systems.
• Communicate scheduling updates, program information, and operational changes to trainers.
• Support coordination between trainers and members to ensure appointments and services run efficiently.
• Assist with organizing trainer meetings, training sessions, and team activities as needed.
• Help maintain a positive and collaborative working environment.

Member Experience & Personal Training Engagement

• Support the FitStart new member onboarding experience by assisting with appointments, consultations, and member follow‑ups.
• Respond to member inquiries regarding Personal Training packages, schedules, and available services.
• Assist with client follow‑ups, referrals, and introductory sessions to encourage participation in Personal Training.
• Build positive relationships with members and help ensure a welcoming, supportive fitness experience.
• Address routine member concerns and refer more complex matters to Fitness leadership when needed.

Program Support & Administration

• Assist with tracking Personal Training participation, FitStart appointments, client follow‑ups, and other program activities.
• Maintain organized client records, schedules, and departmental documentation.
• Support the preparation of basic program reports and updates for Fitness leadership.
• Assist with coordinating fitness events, promotional activities, and member engagement initiatives.
• Help ensure training spaces and equipment are clean, organized, safe, and ready for use.
• Follow established JCC policies, procedures, and customer service standards.
• Work with Fitness and Membership teams to support member referrals and awareness of Personal Training services.
• Assist with FitStart and Spark trial activations, fitness events, and other initiatives that encourage member participation.
• Share member feedback and suggestions with Fitness leadership to help improve services and the overall member experience.

Requirements

What you bring

• Previous hands‑on experience delivering Personal Training sessions or coordinating Personal Training or fitness programs.
• Recognized Personal Training certification from an accredited fitness organization.
• Experience working in a gym, fitness centre, recreation facility, or similar environment.
• Strong customer service and interpersonal skills, with the ability to build positive relationships with members and trainers.
• Good understanding of Personal Training services, fitness programming, and member needs.
• Experience coordinating schedules, appointments, or fitness-related activities is an asset.
• Comfortable assisting with client inquiries, consultations, and follow‑ups.
• Strong organizational skills and attention to detail, with the ability to manage multiple daily tasks.
• Ability to work independently while following established procedures and collaborating with Fitness leadership.
• Comfortable using Microsoft Office and learning fitness scheduling, booking, and member management systems.
• Post‑secondary education in Kinesiology, Fitness and Health Promotion, Exercise Science, Recreation, or a related field is an asset.
• Strong communication, problem‑solving, and teamwork skills.
• A positive, approachable, and community‑focused attitude with a passion for health and wellness.
• Flexibility to work mornings, afternoons, evenings, and weekends based on operational needs.

We welcome candidates from all backgrounds and experiences—don’t self‑select out if you don’t meet every requirement.

We appreciate every application; however, only selected candidates will be contacted for an interview. If you require accommodations at any stage of the hiring process, let us know - we are committed to creating an accessible and inclusive workplace. The JCC does not use AI in the selection process.