PJCC MEMBERSHIP EXPERIENCE ASSOCIATE

Jewish Toronto; Toronto; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Discounted JCC Membership

Flexible, people-centered work culture

Job summary

The Jewish Community Centre (JCC) in Toronto is hiring a Membership Experience Associate to welcome members, answer questions, and promote programs. You will greet guests, provide program information, and support front-line sales with a friendly, service-driven approach.

Hours include Monday and Friday evenings; English fluency is essential, Hebrew or Russian is a plus. Join a community-focused nonprofit committed to well-being and flexible scheduling.

Qualifications

• At least 1 year in a customer-facing role.
• Excellent oral and written English communication; Hebrew or Russian is a plus.
• Positive, problem-solving mindset and team player.
• Ability to multitask and manage priorities effectively.
• Comfort with using basic technology to assist members.
• Commitment to JCC mission and nonprofit environment.

Responsibilities

• Greet and assist members and guests, ensuring a positive first and last impression.
• Provide accurate information about JCC programs via in-person, phone, and email.
• Promote and sell JCC programs, classes, and events.
• Stay informed on program updates and new offerings.
• Assist with tours, meetings, bookings, and new member onboarding.
• Handle complaints professionally and escalate when needed.

Skills

Customer service experience

Verbal and written communication

Hebrew or Russian (asset)

Job description

Location: Prosserman JCC, 4588 Bathurst Street, North York ON (Bathurst and Sheppard)

Rate: From $18.00 per hour

Required Shifts:

• Mondays: 4:00 PM – 10:15 PM
• Fridays: 5:00 PM – 10:15 PM

Additional opportunities to pick up extra shifts may be available based on operational needs.

Who We Are:

The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually!

Are you our next Membership Experience Associate?

At your core, you're a superb community connector with a strong flair for helping people and providing exceptional customer service. Jewish culture, traditions, and a connection to Israel are evident in your passionate and friendly interactions. You are also able to work a flexible schedule including some evenings and weekends. Your English language skills are superior, oral and written, and if you speak Hebrew and/or Russian it is a huge asset. This position supports our front-line Membership Sales and Programs teams by providing the following essential service functions:

• Greet and assist members and guests, ensuring a positive first and last impression.
• Provide accurate and helpful information about JCC programs, services, and events through in-person interactions, phone calls and emails
• Promote and sell JCC programs, classes, and special events.
• Stay informed on program updates and new offerings.
• Provide wayfinding assistance, distribute towels and wristbands at the main floor atrium desk.
• Handle administrative tasks as needed.
• Support sales and service teams with tours, introductions, meeting bookings, confirmations, and new member onboarding.
• Professionally address and resolve complaints, escalating to a supervisor when necessary.
• Ensure smooth communication and shift transitions within the team.
• Submit and follow up on maintenance requests with facilities and property management.
• Represent the JCC by engaging with members and guests, helping them feel 'at home.'
• Actively participate in JCC programs and events to enhance the community experience.

What do you bring?

• At least one year in a customer facing role
• Excellent oral and written communication in English (Hebrew or Russian is an asset)
• A positive and optimistic approach in problem solving and team collaboration
• Ability to multitask and manage multiple priorities effectively
• Strong technological skills and ability to support members who need guidance
• Commitment to the mission of the JCC and comfortable working for a non-profit organization
• A passion for serving in the Jewish community
• Discounted JCC Membership – Access to our fitness centers, classes, and programs.
• A flexible, people-centered work environment that values your well-being.