Personal Training Manager (Multi- Campus)

Jewish Toronto; Toronto; On-site; CAD 65,000 - 75,000; Full time

Job summary

The Jewish Community Centre (JCC) is seeking a Senior Personal Training Manager to lead and grow the Personal Training department across two Toronto campuses. This leadership role focuses on revenue expansion, client retention, and creating a high-performing coaching culture for Personal Trainers.

You will oversee scheduling, operations, recruitment, training, and performance management while ensuring exceptional member service and adherence to safety standards.

Qualifications

• Minimum 2–3 years of management experience leading a large Personal Training department or multi-trainer operation.
• Proven ability to recruit, coach, develop, and manage teams of Personal Trainers.
• Strong understanding of PT business ops, sales, retention and trainer productivity.

Responsibilities

• Lead strategic growth and operational performance of Personal Training across both campuses.
• Drive revenue, client acquisition, program participation, and long-term retention.
• Oversee recruitment, onboarding, coaching, and retention of Personal Trainers.
• Collaborate with Fitness leadership to enhance member engagement and drive referrals.

Skills

People leadership

Sales & KPI tracking

Strategic thinking

Effective communication

Education

Post-secondary education in Kinesiology or related field

Tools

Microsoft Office

Fitness management systems/CRM

Job description

Personal Training Manager (Multi- Campus)

Role Type: Full-Time

Travel Requirements: Must be able to travel between both campuses

Hours/Schedule: 40 hours per week, with flexibility to work mornings, afternoons, and evenings & weekends as operational needs require.

Salary: $65,000–$75,000 annually, plus additional performance-based bonuses

Who We Are:

The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more.With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually!

Every year, our team makes a meaningful impact by delivering:

• 8,400 Personal Training sessions
• 1,800 FitStart new member onboarding sessions
• Nearly 6,000 Group Fitness classes, creating over 200,000 class experiences
• More than 1,000 hours of Pickleball open play

When you join our team, you'll play an important role in helping thousands of members achieve their health and wellness goals while contributing to one of the GTA's most active and engaged fitness communities.

Role Summary

Are you an experienced fitness leader with a passion for developing high-performing teams, driving business growth, and delivering exceptional member experiences?. The JCC is seeking a strategic and results-driven Personal Training Manager (Multi-Campus) to lead the growth and operational success of our Personal Training department across the Schwartz/Reisman Centre and Prosserman JCC.

This senior leadership role focuses on driving revenue, expanding Personal Training services, strengthening client retention, and leading the recruitment, coaching, and development of Personal Trainers. Working closely with Fitness leadership, the successful candidate will enhance member engagement, optimize departmental performance, and support sustainable growth across both campuses.

Key Responsibilities

Strategic Leadership & Business Growth

• Lead the strategic growth and operational performance of Personal Training services across both JCC campuses.
• Develop and implement strategies to increase revenue, client acquisition, program participation, and long-term retention.
• Monitor key performance indicators (KPIs), including sales conversion, FitStart engagement, trainer productivity, and departmental performance.
• Identify opportunities for program expansion, service improvements, and sustainable business growth.

Team Leadership, Recruitment & Development

• Oversee the recruitment, onboarding, coaching, performance management, and retention of Personal Trainers across both locations.
• Build and lead a high-performing team focused on accountability, collaboration, professional development, and exceptional service.
• Provide ongoing mentorship, performance evaluations, and development opportunities to strengthen trainer effectiveness and engagement.
• Foster a positive and inclusive team culture that supports employee growth and retention.
• Oversee the FitStart onboarding experience, ensuring consistent service delivery and strong conversion into Personal Training services.
• Develop strategies to increase lead generation, Personal Training sales, member engagement, and client retention.
• Collaborate with Membership and Fitness teams to strengthen referral opportunities and enhance the overall member journey.
• Ensure exceptional customer service standards and effectively address escalated member concerns.

Operational Excellence & Performance Management

• Oversee daily Personal Training operations across both campuses, including scheduling, resource allocation, and service delivery.
• Analyze departmental performance, prepare reports, and provide recommendations to support business objectives.
• Manage departmental administrative processes, including payroll approvals, contracts, operational systems, and reporting.
• Maintain consistent operational standards, safety practices, and compliance with organizational policies.

Collaboration, Marketing & Community Engagement

• Partner with Fitness, Membership, Marketing, and other departments to support Personal Training growth and member engagement.
• Lead and support promotional initiatives, fitness events, FitStart and Spark trial activations to drive participation and sales.
• Collaborate with internal stakeholders on strategic initiatives that enhance the overall JCC member experience.

Qualifications / What You Bring

• Minimum 2–3 years of management experience leading a large Personal Training department, fitness operation, or comparable multi-trainer environment.
• Proven experience recruiting, coaching, developing, and managing teams of Personal Trainers or fitness professionals.
• Strong understanding of Personal Training business operations, including sales performance, revenue generation, client conversion, retention, and trainer productivity.
• Demonstrated success developing business growth strategies, monitoring KPIs, and using performance data to drive results.
• Recognized Personal Training certification from an accredited fitness organization.
• Post-secondary education in Kinesiology, Exercise Science, Business Administration, Recreation Management, or a related field is considered an asset.
• Strong business acumen, strategic thinking, and organizational skills, with the ability to manage competing priorities across multiple locations.
• Experience overseeing departmental schedules, operational systems, reporting, and administrative processes.
• Knowledge of current fitness trends, member engagement strategies, and Personal Training programming.
• Proficiency with Microsoft Office and fitness management, scheduling, or CRM systems.
• Ability to travel between both JCC campuses and accommodate a flexible schedule based on operational needs.

We welcome candidates from all backgrounds and experiences—don’t self-select out if you don’t meet every requirement. If this role excites you, we want to hear from you!

We appreciate every application; however, only selected candidates will be contacted for an interview. If you require accommodations at any stage of the hiring process, let us know—we are committed to creating an accessible and inclusive workplace. The JCC does not use AI in the selection process.