Personal Training Coordinator

City Of Edmonton; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

The City of Edmonton is seeking a Personal Trainer Coordinator to lead a team focused on delivering exceptional fitness experiences. This role involves managing personal training programs, ensuring team accountability, and fostering a positive culture within the Recreation Centres. Ideal candidates will possess a degree in a related field and relevant certifications, along with strong communication and leadership skills.

Qualifications

• Minimum 1-year full-time experience in program delivery.
• Supervisory experience including coaching and mentoring staff.

Responsibilities

• Managing client intake and assignment processes.
• Recruiting, hiring and training new personal training staff.
• Providing leadership, mentoring and guidance to the personal training team.

Skills

Communication

Problem-Solving

Organization

Time Management

Leadership

Education

Degree in Physical Education

Degree in Kinesiology

Degree in Recreation

Degree in Personal Training

Tools

Microsoft Office Suite

Google Suite

Job description

Are you goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent?

The City of Edmonton is looking for a Personal Trainer Coordinator that ishighly knowledgeable on the elements of personal training. Someone that creates and supports a team culture that drives operational excellence and delivers a superior member/client experience.

The Community Recreation and Culture Branch is looking for a Personal Training Coordinator that is personable, knowledgeable, growth-oriented, and possesses a positive and supportive attitude. We are seeking someone with a passion for creating exceptional experiences for members at Recreation Centres across the City of Edmonton. If you are a fully qualified trainer and want to share your passion for health and fitness with City of Edmonton patrons, then this is the position for you!

What you will do:

• Ensuring team accountability for business deliverables through target setting, follow-up, feedback and staff support
• Managing client intake and assignment processes, client-to-trainer assignments, client leads and lead generation activities
• Researching, developing, implementing and evaluating personal training programs and services
• Collection, documentation and reporting of key performance indicators relating to registered program fill rates, personal training session booking rates, client conversion and retention rates
• Recruiting, hiring and training new personal training staff
• Overseeing day-to-day management of personal training staff, including, but not limited to, payroll, scheduling, evaluating performance, providing feedback and addressing concerns or areas for growth
• Providing leadership, mentoring and guidance to the personal training team, fostering a positive, supportive and collaborative work environment
• Working with trainers to build and maintain strong relationships with clients, ensuring a positive client experience
• Building collaborative relationships and liaising with a wide variety of internal and external stakeholders
• Maintaining knowledge of and participation in fitness services, programs, and products
• Ensuring accurate program information is available online
• Preparing promotional materials in coordination with the Communications team, such as website maintenance and updates, social media, in-facility digital boards, street signage and posters
• Providing high-quality customer service and personalized attention
• Addressing any conflicts or issues that may arise within the training team and/or clients, ensuring a smooth and productive work environment and positive customer experience
• Implementing and maintaining staff and client health and safety measures
• Monitoring program and staffing budgets to ensure they are within assigned budgets and reviewing program and service fees
• Working on special projects to improve efficiency, quality, and keep pace with industry trends and growth
• Other duties as required

Qualifications

• Completed degree/diploma in Physical Education, Kinesiology, Recreation, Personal Training or related field.
• Completed one of the following current certifications or equivalent:
• CSEP – Certified Exercise Physiologist (CEP) or Certified Personal Trainer (CPT)
• NSCA – Certified Strength and Conditioning Specialist (CSCS)
• Fitness Alberta – Certified Personal Fitness Trainer (CPFT)
• CanFitPro – Personal Training Specialist (PTS)
• Supervisory experience including coaching and mentoring staff
• Minimum 1-year full-time experience in program delivery; experience must focus on individual and small group fitness services and products

Assets:

• Additional fitness-related certifications & training
• 5+ years of Personal Training Experience

Skills required for success:

• A team-focused individual with outstanding skills in the areas of communication (verbal, written and presentation/facilitation), problem-solving, organization, time management, conflict resolution, as well as a proven track record in providing excellent customer service; exemplary interpersonal skills needed
• Experience creating and delivering training seminars
• Experience in budget monitoring and reporting
• Experience in customer service and the ability to conduct oneself in a professional manner
• Proven experience building and maintaining or growing a business and attracting new clientele
• Strong interpersonal, communication and leadership skills
• Demonstrated ability to conduct effective needs assessments and exercise prescription
• Possess passion, ambition, drive, and knowledge regarding the fitness industry and emerging trends and practices
• Current knowledge of successful processes for developing, delivering and evaluating fitness services and programs
• Ability to work independently and professionally within a team environment
• Exceptional organizational and time management skills including ability to prioritize work
• High proficiency in Microsoft Office Suite, Google Suite, Intelli (RAMS)
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)

Conditions of employment:

• Valid First Aid and CPR Level C is a requirement of this position
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Ability to work evenings and weekends
• Candidates may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefitshttps://bit.ly/COEbenefits.

Up to 1 permanent, full-time position available

Hours of Work: 33.75 hours per week, ability to work evenings and weekends as required

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $29.918 - $37.546 (Hourly)

Talent Acquisition Consultant: DM/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Recreation Technician III
Posting Date: May 14, 2025
Closing Date: May 28, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Various Locations Edmonton (City Wide)