Personal Support Manager

Saint Elizabeth; Toronto; On-site; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible pay options

Housing solutions

Tuition support

Exclusive staff perks

Job summary

Saint Elizabeth in Toronto, Ontario is seeking a Personal Support Manager (RPN). In this role, you will oversee the delivery of client care for a community PSW team, ensuring high-quality support and performance management. Ideal candidates have a current RPN license, strong leadership, and communication skills. The position offers a salary range of $50,000 to $63,000 annually. Join a dedicated team making a difference in community healthcare.

Qualifications

• Regulated health care professional RPN in good standing to practice in Ontario.
• Minimum 1-year leadership/management experience preferred.
• Six months community nursing experience preferred.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee delivery of client care for a community PSW team.
• Maximize team performance through effective resource utilization.
• Ensure compliance with legislative requirements.
• Conduct client care plan evaluations and support staff education.

Skills

Leadership

Communication skills

Team management

Clinical skills

Customer service

Education

Bachelor’s degree or diploma

Current professional license as RPN

Tools

Scheduling systems knowledge

Job description

POSITION SUMMARY

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the North York Region. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring strong clinical, customer service, and technical skills.

Why join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES and ACCOUNTABILITIES

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquiries in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
• Communicate with staff and stakeholders in an effective and timely manner.
• Take appropriate action to understand and meet client needs and preclude refusals of client service.

REQUIREMENTS

• A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario.
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after hours rotation.
• A vehicle and valid driver’s license.
• Current CPR certificate.
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The pay range is $50,000 to $63,000 annually, based on experience.