Personal Support Manager

SEHC; Canada; Hybrid; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Hybrid work model

Pension

Car-loan support

Housing solutions

Exclusive staff perks

Job summary

SE Health is seeking a Personal Services Manager (RPN) to oversee a community PSW team in Durham region, Ontario. You will lead staff, manage client and operational metrics, and promote high-quality care with experienced PSWs.

This replacement role offers hybrid work, comprehensive benefits, and growth opportunities. The role requires an Ontario-licensed RPN with a bachelor’s or diploma, strong leadership and communication skills, and the ability to travel for meetings.

Qualifications

• A regulated health care professional RPN with current license in Ontario.
• Bachelor’s degree or diploma required.
• Minimum 1 year leadership/management experience preferred; internal applicants may have 1–2 years in leadership.
• At least six months of community nursing experience preferred.

Responsibilities

• Provide leadership to achieve performance targets and maximize team performance.
• Promote engagement with SE Health’s private pay business when appropriate.
• Forecast resource needs and communicate with stakeholders.
• Ensure compliance with Employment Standards, WSIB, Health & Safety laws.

Skills

Leadership

Communication

Independent work

Teamwork

On-call availability

Scheduling systems

Computer skills

Education

RPN license (Ontario)

Bachelor’s degree or diploma

Tools

Scheduling systems

MS Office / Computer skills

Job description

As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in Durham region area. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote a shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labor relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
• Communicate with staff and stakeholders in an effective and timely manner.
• Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

• A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred.For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months of community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license – and ability to travel for meetings.
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This is a replacement position. The hiring pay range is $50,000- $63,000 annually, based on experience.