Personal Support Manager

Saint Elizabeth; London, Goderich; Hybrid; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Competitive benefits

Education bursaries

Tuition support

Mentorship programs

Car loan support

Subsidized RNAO & RPNAO memberships

Company laptop & mobile phone

Job summary

Saint Elizabeth is seeking a Personal Support Manager (RPN) to lead a community PSW team across Huron County and London-Middlesex. You will oversee client care delivery, drive performance metrics, and support staff with strong clinical and customer service skills.

The role emphasizes leadership, staff development, and effective resource management in a fast-paced home care environment. A current Ontario license and 1+ year leadership experience are preferred, with mileage reimbursement and

Qualifications

• RPN licensed to practice in Ontario.
• Bachelor’s degree or diploma is required.
• Minimum six months of community nursing leadership is preferred.

Responsibilities

• Provide leadership and engage staff to achieve performance targets.
• Maximize team performance through efficient resource use.
• Promote engagement with SE’s private pay business where appropriate.
• Forecast resource needs using projections.
• Implement communication strategies for a shared vision.
• Support special projects or new programs as required.

Skills

Leadership

Communication

Scheduling systems

Computer literacy

Education

Bachelor’s degree or diploma

Tools

Scheduling systems

MS Office

Job description

POSITION SUMMARY

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Huron County and London-Middlesex. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

Why Join Our Team?

• Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
• Growth That Meets Your Ambition. Build your skills with education bursaries, tuitio n support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. As a leader at SE Health, you’ll have opportunities to broaden your impact, lead diverse teams, contribute to strategic initiatives, and grow your career through meaningful leadership and advancement opportunities across the organization.
• Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact. Join a national social enterprise where your voice matters. Every role helps advance health, s park innovation and strengthen communities across Canada.
• Leadership Flexibility & Support. At SE Health, leaders are empowered to manage their responsibilities with flexibility and autonomy while being supported by a collaborative leadership team. We are committed to helping you achieve your professional goals, grow your career, and make a meaningful impact on the teams and communities you serve.
• Paid mileage. Provided for travel between client visits, as well as for attendance at required client-facing case conferences and team meetings. Additional details regarding mileage reimbursement and travel expectations can be discussed during the interview process.
• Subsidized RNAO & RPNAO memberships
• Company-issued laptop and mobile phone provided for work purposes, along with 3 uniform tops.
  

RESPONSIBILITIES and ACCOUNTABILITIES

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals
• Communicate with staff and stakeholders in an effective and timely manner
• Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS

• A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred.For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

We use AI in our recruitment process. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $50,000 - $63,000 annually based on experience.