Personal Support Manager

Taleo; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Total Rewards

Flexibility & Belonging

Staff perks

Job summary

SE Health in North York Region seeks a Personal Support Manager (RPN) to lead a PSW team delivering high-quality client care across Ontario. You will oversee operations, engage staff, and ensure performance targets are met while supporting program development and community health initiatives.

You will bring clinical expertise, strong customer service, and technical skills to drive improvements, ensure compliance, and foster a collaborative, inclusive work culture across a growing social

Qualifications

• RPN license in Ontario in good standing.
• Bachelor’s degree or diploma required.
• Minimum 1 year leadership/management preferred; internal Saint Elizabeth employees: 1–2 years in leadership.
• Minimum six months community nursing experience preferred.
• Demonstrated Saint Elizabeth values and core leadership competencies.

Responsibilities

• Provide leadership and engage staff to meet or exceed performance targets.
• Maximize team performance through efficient resource use.
• Support private pay business for clients as appropriate.
• Forecast resource needs using projections.
• Implement communication strategies for shared vision and collaboration.
• Support special projects or new programs as required.
• Evaluate performance and develop PSW skills to meet organizational goals.
• Interview, hire and onboard new employees; coach on performance issues.

Skills

Leadership

Team Development

Communication

Scheduling Systems

Computer Skills

CPR Certification

Driver's License

Independent Working

Education

Bachelor’s degree or diploma

Tools

Scheduling software

Job description

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the North York Region. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative.At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Growth That Meets Your Ambition

Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals
• Communicate with staff and stakeholders in an effective and timely manner
• Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

• A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred.For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

DEIA:

At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The pay range is $50,000 to $65,0 0 annually, based on experience.