Personal Shopper

HOLT RENFREW; Toronto; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Generous employee discount

Pension plan

Health & dental benefits

Tuition assistance

Continuous learning and development

Job summary

Holt Renfrew in Toronto is seeking a Personal Shopper to provide high-level sales and service in a luxury retail environment. This role is commission-based with earnings potential linked to sales targets starting at $1.5 million annually. The Personal Shopper will cultivate relationships with clients and ensure a top-notch shopping experience.

Ideal candidates will have at least five years of successful sales experience, excellent interpersonal skills, and a knack for styling and wardrobing. Competitive compensation includes employee discounts and benefits.

Qualifications

• Proven ability to exceed sales targets.
• Minimum five years experience in a commission-based sales environment.
• Skilled at connecting with customers and leveraging relationships.

Responsibilities

• Sell the entire store and wardrobe to customers.
• Cultivate new customers and introduce them to Holt Renfrew.
• Ensure private shopping suites are maintained to visual standards.

Skills

Sales target achievement

Customer relationship building

Product knowledge

Wardrobing and styling techniques

Team collaboration

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day. A role at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Personal Shopper – The role represents the ultimate level of sales and service. Personal Shoppers are full commission and the rate of pay increases as specific sales volume targets are achieved. Personal Shoppers are expected to generate a minimum of $1.5M per year and are on full commission, which makes their earnings potential unlimited. Upon reaching higher volume targets, Personal Shoppers are equipped with additional rewards and support tools.

Responsibilities

• Sell the entire store and wardrobe customers from head to toe
• Cultivate new customers and introduce them to Holt Renfrew
• Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
• Ensure private shopping suites and areas are maintained to visual standards
• Consistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Maintain and regularly update customer profiles and information on Holt Renfrew systems
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Provide on- and off-site selling and service to clients
• Communicate regularly with personal customers through phone, mail, and electronic methods regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc.
• In partnership with the manager, maintain regular contact with the Buying and Exclusive Services Teams to ensure customer needs are understood and the service experience remains relevant
• Network within the community to raise the profile of the role and Holt Renfrew
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures

Ideal Candidate

• Proven ability to exceed sales targets
• Has established a high‑value/high‑potential customer base with a minimum value of $1.5M in sales
• Knowledgeable of wardrobing and styling techniques
• Expertise in establishing customer relationships that translate into sales; empathetic
• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
• Highly collaborative; works with and through others in a team‑oriented environment
• Entrepreneurial, competitive, self‑confident, and self‑motivated
• Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of five or more years of experience in a commission‑based sales environment

Measures of Success

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.