Specialist, Designated Beauty Advisor - Yorkdale Holt Renfrew - Clarins

Clarins Canada Inc; Toronto; On-site; CAD 25,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Health & dental benefits

Pension

Tuition assistance

Continuous learning and development

Job summary

Holt Renfrew in Toronto seeks a Specialist, Designated Beauty Advisor to deliver exceptional service and drive brand sales. You will build a loyal client base, share expert product knowledge, and support events and merchandising while upholding the highest standards of service.

The role requires bilingual French and English, a high school diploma, and at least two years in a commission-based luxury retail environment. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; team-oriented environment
• Able to multitask in a fast-paced setting with minimal supervision
• Flexible schedule including nights, weekends and holidays
• Minimum of two years’ experience in a commission-based sales environment
• Prior retail luxury experience preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and English

Responsibilities

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by acquiring new customers and retaining existing ones
• Share expert level product knowledge with the store selling team
• Maintain solid relationships with buyers, vendors, and selling managers
• Drive brand sales by identifying marketing opportunities and events; communicate with store management
• Attend educational sessions including product knowledge and vendor seminars
• Perform floor recovery, visual merchandising, price changes and related sales support tasks
• Communicate with personal clients regarding in-store events, merchandise requests and follow-up
• Resolve customer service issues in collaboration with selling management
• Comply with Health & Safety policies
• Perform other duties as assigned

Skills

Bilingual in French & English

Exceed sales targets

Customer service excellence

Team collaboration

Education

High school diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
  
• Exceed all sales and service brand goals and targets
  
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  
• Share expert level of product knowledge with entire store selling team
  
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
  
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned.

The ideal candidate:

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and English

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of departmental objectives
• Feedback from internal and external clients

Hiring Range : $17.60 - $29.250 per hour

Holt Renfrew is an equal opportunities employer and is committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our company stronger. If you are contacted regarding a job offer and require transport, please let us know so that we can ensure an accessible candidate experience throughout the recruitment process. All requests are treated confidentially and used solely to meet candidates’ needs