Specialist, Designated Beauty Advisor (DBA)

Holt, Renfrew & Co.; Toronto; On-site; CAD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive total compensation

Generous employee discount

Pension

Health & dental benefits

Tuition assistance

Continuous learning and development

Pension matching

Incentives

Contests

Employee discount (coveted)

Job summary

Holt Renfrew is seeking a Specialist, Designated Beauty Advisor to build deep customer relationships, drive brand sales and exceed targets in a luxury beauty environment.

You will share expert knowledge with the team, maintain client connections, and participate in vendor and event activities while supporting store operations and brand goals.

Qualifications

• Must be able to exceed sales targets.
• Strong collaboration and teamwork abilities.
• Ability to multi-task in a fast-paced environment.
• Flexible schedule including nights, weekends and holidays.
• Two or more years in a commission-based sales role.
• Luxury retail experience preferred.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed sales and service targets for self and brand.
• Build a loyal client base and retain customers.
• Share product knowledge with the store team.
• Maintain relationships with buyers, vendors and management.
• Drive brand sales through events and merchandising suggestions.
• Attend educational sessions on products and brands.
• Support floor recovery and price changes as needed.
• Communicate with clients about events, requests and follow-ups.
• Ensure health, safety and privacy policy compliance.

Skills

High school diploma

Exceed sales targets

Collaboration

Multi-tasking

Flexible schedule

Sales experience (commission)

Luxury retail experience

Entrepreneurial mindset

Bilingual French-English

Education

High school diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Position Overview

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Key Responsibilities

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

Ideal Candidate

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and English

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Compensation & Benefits

Hiring Range / Échelle salariale à l’embauche : $17.60 - $29.25 / 17,60$ - 29,25$ (per hour / de l’heure). This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount.

• Competitive total compensation
• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development
• Pension matching
• Incentives
• Contests
• Employee discount (coveted)

Our Brand and Values

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.