Personal Lines Insurance Client Advisor

Rise People; San Juan de Terranova; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Generous leave program (personal days)

In-house training and development

Employee Assistance Program (EAP)

Job summary

Munn Insurance in St. John's, NL is seeking a Customer Service Representative to join the Personal Lines team. You will be the heartbeat of our client experience, handling inquiries, updates, and claims with care to ensure every interaction is accurate and helpful.

We value detail orientation, fast pace, and a team-first attitude. You’ll support renewals, advise on coverage options, and help build lasting client relationships while benefiting from a hybrid work model and ongoing training.

Qualifications

• Experience in customer service, preferably in insurance or financial services.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple priorities and switch between tasks efficiently.
• Excellent communication and interpersonal skills.
• A team-first attitude with a passion for delivering outstanding customer experiences.
• Enthusiastic about learning and growing within the insurance industry.

Responsibilities

• Communicate with clients to manage policy updates, claims, renewals, and changes accurately and efficiently.
• Conduct thorough policy reviews to ensure clients have the best coverage at competitive rates.
• Provide guidance and expert advice on insurance options, helping clients make informed decisions.
• Serve as the first point of contact for new claims, ensuring clarity and support throughout the process.
• Track and manage renewals to enhance client retention and streamline processes.
• Identify opportunities to support account growth and enhance client satisfaction.
• Assist the Personal Lines team in achieving key performance targets while maintaining service excellence.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Team player

Willingness to learn

Job description

Munn Insurance in St. John's, NL is seeking a Customer Service Representative to join the Personal Lines team. You will be the heartbeat of our client experience, handling inquiries, updates, and claims with care to ensure every interaction is accurate and helpful.

We value detail orientation, fast pace, and a team-first attitude. You’ll support renewals, advise on coverage options, and help build lasting client relationships while benefiting from a hybrid work model and ongoing training.