Customer Service Representative – Personal Line Service NL

Rise People; San Juan de Terranova; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Generous leave program (personal days)

In-house training and development

Employee Assistance Program (EAP)

Job summary

Munn Insurance in St. John's, NL is seeking a Customer Service Representative to join the Personal Lines team. You will be the heartbeat of our client experience, handling inquiries, updates, and claims with care to ensure every interaction is accurate and helpful.

We value detail orientation, fast pace, and a team-first attitude. You’ll support renewals, advise on coverage options, and help build lasting client relationships while benefiting from a hybrid work model and ongoing training.

Qualifications

• Experience in customer service, preferably in insurance or financial services.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple priorities and switch between tasks efficiently.
• Excellent communication and interpersonal skills.
• A team-first attitude with a passion for delivering outstanding customer experiences.
• Enthusiastic about learning and growing within the insurance industry.

Responsibilities

• Communicate with clients to manage policy updates, claims, renewals, and changes accurately and efficiently.
• Conduct thorough policy reviews to ensure clients have the best coverage at competitive rates.
• Provide guidance and expert advice on insurance options, helping clients make informed decisions.
• Serve as the first point of contact for new claims, ensuring clarity and support throughout the process.
• Track and manage renewals to enhance client retention and streamline processes.
• Identify opportunities to support account growth and enhance client satisfaction.
• Assist the Personal Lines team in achieving key performance targets while maintaining service excellence.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Team player

Willingness to learn

Job description

Be part of something bold. Be part of Munn Insurance.

About Munn Insurance

We're innovative, progressive, and experiencing off-the-chart growth, redefining what it means to be an independent insurance broker in Atlantic Canada. As one of the region’s largest and most dynamic brokerages, Munn Insurance combines decades of expertise with the energy and vision of a digital-first organization.

We're proud of our reputation for exceptional service, innovative solutions, and community involvement. Competitive, personalized, and customer-obsessed. We're not your average insurance broker!

The Opportunity

We're looking for a Customer Service Representative to join our Personal Lines team in St. John's, NL.

In this role, you will be the heartbeat of our customer experience, supporting our team to ensure every interaction with clients is seamless, accurate, and leaves a lasting impression. This is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and values building strong client relationships.

What You'll Do

Client Service & Relationship Management

• Communicate with clients to manage policy updates, claims, renewals, and changes accurately and efficiently.
• Conduct thorough policy reviews to ensure clients have the best coverage at competitive rates.
• Provide guidance and expert advice on insurance options, helping clients make informed decisions.
• Serve as the first point of contact for new claims, ensuring clarity and support throughout the process.

Retention & Account Support

• Track and manage renewals to enhance client retention and streamline processes.
• Identify opportunities to support account growth and enhance client satisfaction.
• Assist the Personal Lines team in achieving key performance targets while maintaining service excellence.

• Act as a positive ambassador for Munn Insurance, promoting our brand and values to clients, partners, and suppliers.
• Work closely with internal teams to deliver seamless client support.
• Contribute to a positive, team-oriented culture that makes Munn a great place to work.
• Perform other duties as required to support team success and client satisfaction.

About You – Our Ideal Candidate

You're a service-focused professional who thrives in a fast-paced environment and enjoys creating exceptional customer experiences. You bring attention to detail, organization, and a proactive mindset to every interaction. You understand that every client touchpoint is an opportunity to build trust and loyalty.

Qualifications:

• Experience in customer service, preferably in insurance or financial services.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple priorities and switch between tasks efficiently.
• Excellent communication and interpersonal skills.
• A team-first attitude with a passion for delivering outstanding customer experiences.
• Enthusiastic about learning and growing within the insurance industry.

Why Join Munn Insurance?

At Munn, we believe our people are our biggest strength, and we prove it every day.

We offer:

Hybrid work environment for better work-life balance.

Generous leave program, including personal days.

Paid in-house training and subsidized continuing education.

Employee Assistance Program (EAP) for personal and family well-being.

A culture that celebrates success, supports community involvement, and has fun doing it.

This isn't just a job — it's a career with purpose and growth.

Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Note: Candidates must be eligible to work in Canada.