Personal Lines Auto Claims Specialist — Hybrid

Zurich Insurance; Southwestern Ontario; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Four weeks vacation

Four personal days

Job summary

Zurich Canada is seeking Claims Specialists – Personal Lines Auto, based in Waterloo or Montreal. You will be the first point of contact for customers, guiding them through the claims process by phone with empathy and professionalism.

Reporting to the Claims Manager, Auto Personal Lines, you will assess liability, verify coverage, set reserves, and negotiate settlements within authority while maintaining confidentiality and high service standards.

Qualifications

• Bachelor’s Degree plus 2+ years in Claims/Insurance.
• Zurich Certified Insurance Apprentice with Associate Degree and 2+ years in Claims/Insurance.
• High School Diploma or equivalent with 4+ years in Claims/Insurance.
• Completion of Zurich Claims Training Program with 1+ year in Claims/Insurance.

Responsibilities

• Document claims file accurately within authority for low to moderate exposure Personal Lines Auto.
• Assess liability by gathering facts, applying applicable law, and establishing basic negligence.
• Verify coverage and determine whether loss falls within policy terms and coverage.
• Develop case strategy and evaluation to achieve timely resolution of claims.
• Estimate reserves and review throughout the claims cycle within authority.
• Negotiate settlements within authority and applicable tools and resources.
• Maintain quality standards and proactive customer communication throughout the process.
• Manage vendor networks and outside contractor scopes to control expenses.
• Ensure legal compliance and protect Zurich’s reputation.

Skills

Microsoft Office

Insurance knowledge

Auto claims experience

Education

Bachelor’s Degree and 2+ years experience in Claims/Insurance

Zurich Certified Insurance Apprentice incl. Associate Degree and 2+ years experience

High School Diploma or Equivalent and 4+ years experience

Zurich Claims Training Program and 1+ years experience

Job description

Zurich Canada is seeking Claims Specialists – Personal Lines Auto, based in Waterloo or Montreal. You will be the first point of contact for customers, guiding them through the claims process by phone with empathy and professionalism.

Reporting to the Claims Manager, Auto Personal Lines, you will assess liability, verify coverage, set reserves, and negotiate settlements within authority while maintaining confidentiality and high service standards.