Personal Lines Account Manager

Gifford Carr; Northeastern Ontario; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Gifford Carr in Sudbury, Ontario, seeks a Personal Lines Account Manager to oversee a growing book of home, auto, condo, and tenant policies. This full-time hybrid role blends in-office collaboration with flexible work-from-home days.

You will respond to client inquiries, prepare quotes, process endorsements, and liaise with carriers to ensure accurate coverage. Strong client service and license (RIBO) are required, with a track record in brokerage environments highly valued.

Qualifications

• Must have strong account management of personal lines portfolio.
• Excellent customer service with client advocacy and relationship building.
• Knowledge of personal insurance products (home, auto, condo, tenant).
• Understanding of insurance practices and regulations across carriers.
• Licensing (RIBO) or eligible to obtain within defined timeframe.
• Proficient with insurance management systems and standard office software.
• Strong communication, organization, and time-management skills.
• Hybrid work capability balancing Sudbury in-office and remote work.
• Experience in a brokerage or similar insurance environment preferred.

Responsibilities

• Manage a personal lines portfolio and maintain accurate client records.
• Handle policy changes, renewals, endorsements, and new business quotes.
• Assist clients with coverage options and claims reporting.
• Liaise with carriers and maintain up-to-date agency records.
• Identify cross-selling opportunities and support marketing initiatives.
• Provide exceptional client service and build long-term relationships.

Skills

Account management

Customer service

Communication skills

Time management

Hybrid work ability

Education

RIBO licensing or eligibility

Tools

Insurance management systems

MS Office / CRM tools

Job description

Company Description

Gifford Carr is an independent insurance brokerage and financial services firm that has been protecting what matters for over 75 years. The organization delivers tailored insurance, benefits, and financial planning solutions to individuals and businesses across Canada. With access to a wide range of carriers and products, Gifford Carr focuses on solutions that prioritize clients' best interests and peace of mind. The team combines deep industry knowledge and experience to help clients feel confident and well supported through all of life's changes. Gifford Carr is committed to long-term relationships built on trust, personalized service, and reliable protection.

Role Description

The Personal Lines Account Manager is a full-time hybrid role based in Sudbury, ON, with flexibility for some work from home. This role manages a portfolio of personal insurance clients, handling policy changes, renewals, and new business quotations while ensuring coverage is accurately tailored to client needs. The Account Manager responds to client inquiries, provides guidance on coverage options, processes endorsements, and supports claims reporting and follow-up. Day-to-day responsibilities include building strong client relationships, liaising with insurance carriers, preparing documentation, and maintaining up-to-date records in agency management systems. The role also involves identifying cross-selling opportunities, supporting marketing initiatives, and contributing to a collaborative, service-focused team environment.

Qualifications

• Strong Account Management skills, including managing a personal lines portfolio and maintaining accurate client records.
• Excellent Customer Service abilities with a focus on client advocacy, responsiveness, and relationship building.
• Knowledge of Personal Insurance products (e.g., home, auto, condo, tenant) and ability to advise clients on appropriate coverage.
• Understanding of Insurance practices and regulations, including working with multiple carriers and policy documentation.
• Relevant insurance licensing or designation (e.g., RIBO or equivalent) or eligibility to obtain within a defined timeframe.
• Proficiency with insurance management systems and standard office software (e.g., MS Office, CRM tools).
• Strong communication, organization, and time-management skills, with attention to detail and accuracy.
• Ability to work effectively in a hybrid environment, balancing in-office collaboration in Sudbury, ON and independent work from home.
• Previous experience in a brokerage or similar insurance environment is preferred.