Personal Line Insurance - Customer Service Representative

JobsMedia.io; Markham; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid work after training

Commission on referrals

Family-owned brokerage

Job summary

Personal Line Insurance in Markham is seeking a CSR with 3+ years brokerage experience and a valid RIBO license to join a true hybrid team. You’ll support producers, handle policy changes, and build lasting client relationships while earning commission on referrals.

This family-owned brokerage offers hybrid attendance, a clear growth path, and referral-based earnings potential, with a salary range of $60,000–$65,000 plus commissions, reflecting local market norms.

Qualifications

• 3+ years brokerage experience with hands-on policy servicing.
• RIBO license in good standing and solid auto/home knowledge.
• Local to Markham/GTA with reliable hybrid attendance.
• PowerBroker experience preferred; training available for the right candidate.
• Considers candidates who think like an advisor, not only processes.

Responsibilities

• Handle policy changes and client inquiries with confidence.
• Support producers with servicing tasks; no cold calling.
• Build lasting client relationships through proactive service.
• Ask the right questions to truly help clients.
• Work with major carriers using modern systems.

Skills

Brokerage experience

RIBO licensed

Local to Markham/GTA

PowerBroker experience

Advisory mindset

Job description

Personal Line Insurance - CSR | $60-65K + commission

What We're Looking For

• 3+ years brokerage experience (no direct writers)
• RIBO licensed with strong auto/home knowledge
• Local to Markham/GTA for reliable hybrid attendance
• PowerBroker experience preferred (but we'll train the right person!)
• Someone who thinks like an advisor, not just processes tasks

Why You'll Love Working At This Brokerage

• Family-owned independent brokerage - no corporate bureaucracy!
• $60-65K + commission opportunities on referrals (40% NB, 25% renewals)
• True hybrid flexibility - 2 days WFH after training
• Clear growth path: CSR - Account Manager - Team Lead, Or Producer

Your Day-to-Day

• Handle policy changes and client inquiries with confidence
• Support producers with servicing tasks (no cold calling!)
• Build lasting client relationships through proactive service
• Ask the right questions to truly help clients
• Work with major carriers using modern systems