Personal Insurance Advisor — Customer Service Pro (Hybrid)

NexWav

Blainville

Hybrid

CAD 78,000 - 89,000

Full time

14 days+

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Benefits offered by this job

Group insurance

Retirement savings plan

Job summary

NexWav in Blainville, QC, is seeking an Advisor / Assistant in Personal Insurance – Customer Service. The hybrid, permanent full-time role focuses on client consultations, underwriting coordination, and regulatory rigor to securely issue contracts.

Ideal candidates bring AMF certification, 3+ years in personal insurance, and strong teamwork with bilingual communication. Join a structured environment where you enhance client follow-up quality from initial contact to contract issuance, with access

Qualifications

Hold a valid AMF certificate in personal insurance.
Have 3 years of experience in personal insurance.
Master regulatory requirements applicable to file processing.
Work easily in a team and collaborate with internal stakeholders.
Communicate professionally in a bilingual context.

Responsibilities

Assist clients in setting up and following up on personal insurance protections.
Complete insurance proposals with clients and in collaboration with product specialists.
Coordinate underwriting requirements (medical exams, information requests) and organize steps.
Ensure follow-ups with insurers and clients to advance files efficiently.
Track files until issuance of contracts and confirm key steps with stakeholders.
Process service requests (contract changes, beneficiaries, updates) accurately.
Maintain complete, rigorous, and compliant files with regulatory requirements.