Performance Specialist

Fix Network World; Milton; On-site; CAD 67,500 - 82,500; Full time

Benefits offered by this job

RRSP matching

3 weeks vacation

Sick days

Medical insurance

Telemedicine

Job summary

Fix Network World is seeking a Performance Specialist to drive franchise performance and operational excellence across the region. You will collaborate with franchisees and internal teams to identify opportunities, implement strategies, and provide the support needed to help locations reach their full potential, from improving efficiency to fostering growth.

The role requires a Canadian driver’s license, willingness to travel extensively, and strong proficiency with Microsoft Office.

Qualifications

• Strong communication skills and ability to travel within the region.
• At least 5 years of industry experience and knowledge of damage appraisal and production management.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Developing and maintaining excellent relationships with franchisees, suppliers and stakeholders.
• Oversee and own account operations, implementing procedures and policies.
• Develop and implement strategies to increase sales and profitability in the area.
• Coach and coordinate activities across locations within the region.
• Ensure compliance with company policies and procedures across all locations.
• Monitor, analyze and coach performance metrics, providing reports to senior management.

Skills

Strong communication skills

Ability to travel extensively

Tools

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the fastest growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team!

Step on the gas and explore the exciting daily road of a Performance Specialist at Fix Network!

Ready to start on a fast-paced career?

Fix Network is on the fast line, and we’re looking for talent who loves to put the foot to the floor! At Fix Network, we build highways of connections!

As a Performance Specialist, you’ll be the driving force behind franchise performance and operational excellence within your region. Working closely with franchisees and internal stakeholders, you’ll identify opportunities, implement impactful strategies, and provide the support needed to help locations reach their full potential. From improving operational efficiency to fostering business growth, you’ll play a vital role in accelerating success across the network.

The Daily Road Of a Performance Specialist

• Developing and maintaining an excellent relationships with franchisees, suppliers, and other stakeholders within the area.
• Oversee and take ownership of account’s operation, including organizing and implementing operational procedures and policies.
• Developing and implementing strategies to increase sales and profitability in their area.
• Managing and coordinating of coaching activities of all locations within the area.
• Ensuring that all locations within the area are complying with company policies and procedures.
• Monitoring, analyzing and coaching shops on their performance metrics and providing regular reports to senior management (Scorecards, segmentation, profitability, sales).
• Build action plans according to performance analysis, follow up and providing regular reports to senior management.
• Identifying and addressing any operational issues or challenges within the area.
• Maintain Franchisees Management System updated.

The Pilot We Are Looking For

• Valid Canadian driver's license and excellent driving record
• Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)
• At least 5 years of industry experience
• Damage Appraisal experience
• Production management skills
• Strong communication skills

Why Fix network ?

Benefits

In addition to joining a dynamic and highly motivated team in a constantly evolving work environment. You will have access to the following benefits:

• Employer-matched up to 3% RRSP contributions to help you build a strong financial future.
• Salary starting at 75 000
• Continuous learning & development - we invest in top-tier training programs because your growth matters.
• Start with 3 weeks of vacation, plus 5 paid sick days each year to support work-life balance.
• All necessary equipment provided so you can perform at your best from day one.
• Comprehensive medical insurance for you and your family, including telemedicine for quick access to care.
• Real internal career opportunities - grow your career with us!