Automotive Collision Field Operations Manager

CSN Collision

Canada

Hybrid

CAD 80,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive salary

Bonus program

Comprehensive benefits package

Career growth opportunities

Job summary

A leading collision repair company in Ontario seeks a Field Operations Manager. The role involves liaising with licensees to enhance business operations, requiring management experience in the collision repair industry, estimating skills, and a valid driver's license. Competitive salary and benefits are offered.

Qualifications

Minimum 5 years of management experience in the collision repair industry.
Minimum 3 years' estimating experience on Canadian industry estimating systems.
Must always have a valid driver's license.

Responsibilities

Primary point of contact for CSN Licensees in the Ontario region.
Understand store needs and ensure they are met.
Lead virtual and in-person regional meetings up to three times a year.

Skills

Management experience in collision repair

Estimating experience on Canadian systems

Understanding of OEM procedures

Valid driver's license

Education

Post-secondary or Trade School education

Job description

Automotive Collision Field Operations Manager

3 weeks ago Be among the first 25 applicants

This range is provided by CSN Collision. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$80,000.00/yr - CA$90,000.00/yr

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Summary:

he Field Operations Manager - Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives Of The Field Operations Manager

Primary point of contact for CSN Licensees in the designated Ontario region
Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met
Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:
Overall business growth and performance
Performance on insurance programs
Utilization of vendors, marketing programs, software, training, and other components of the CSN System
New and upcoming CSN initiatives
Review of outstanding issues and / or new issues, including non-urgent issues
Identification of one or two strategic action items and expected timing
Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference
Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System
Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System
Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary
Build and support licensee training
Develop content and record micro trainings
Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:
Cases and action items more than 30 days old
Challenges engaging with stores
KPI performance vs. targets

Requirements

Qualifications: Education and Technical skills

Minimum 5 years of management experience in the collision repair industry
Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
Minimum 3 years' estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
Minimum 3 years' experience with OEM procedural lookup as it applies to estimating
Must always have a valid driver's license.

Travel Requirements

While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings.
In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 - 30 days per year requiring overnights
Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)

Benefits

Competitive salary and bonus program
Competitive benefits package
The ability to grow, develop and manage your career path.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

Seniority level