PeopleSoft Payroll - Technical Application Manager

IBM Computing; Ottawa; On-site; CAD 105,000 - 145,000; Full time

Job summary

IBM Consulting is seeking a Technical Application Manager to lead the ongoing support, stability, and enhancement of PeopleSoft Payroll within an AMS environment. You will own payroll incidents and escalations end-to-end, ensuring accurate pay cycles and compliant processing.

The role requires deep hands-on PeopleSoft Payroll experience, strong leadership skills, and collaboration with payroll analysts, business stakeholders, and solution architects to drive timely issue resolution and

Qualifications

• 7-10+ years of progressive experience with PeopleSoft HCM applications, with strong hands-on expertise in Payroll and related modules
• Demonstrated leadership in high-availability, mission-critical AMS environments
• Experience managing payroll incidents, escalations, and change governance across pay cycles

Responsibilities

• Lead ongoing support, stability, and enhancement of PeopleSoft Payroll in an AMS environment
• Own payroll incidents and escalations end-to-end to ensure accurate, on-time pay cycles
• Coordinate changes, patches, migrations, and maintenance with regression testing
• Collaborate with payroll analysts, stakeholders, and architects to resolve escalations
• Provide technical/functional leadership to the payroll support team
• Support governance and reporting on incident trends and root-cause analyses
• Ensure compliance with regulatory and tax requirements

Skills

PeopleSoft Payroll

Leadership

Incident management

AMS experience

Stakeholder collaboration

Tools

PeopleSoft

General Ledger integration

Time & Labor

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are seeking a Technical Application Manager to lead the ongoing support, stability, and enhancement of PeopleSoft Payroll and related HCM applications within an Application Managed Services (AMS) environment. This role owns payroll application incidents and escalations end-to-end — ensuring pay cycles run accurately and on time, payroll-impacting changes are managed with rigor, and business stakeholders have a trusted technical partner for all payroll system issues. The ideal candidate brings deep, hands‑on PeopleSoft Payroll experience, a strong grasp of payroll processing cycles and compliance sensitivities, and proven leadership in high‑availability, mission‑critical support environments.

Key Responsibilities

• Serve as the primary point of contact for PeopleSoft Payroll application incidents, managing and supporting escalation calls through to resolution — with particular attention to time-sensitive, pay-cycle-critical issues

• Coordinate and support payroll application changes, patches, migrations, and maintenance activities, including regression testing to prevent disruption to active pay runs

• Oversee support for core payroll processing functions, including pay calculation, confirm cycles, retroactive processing, and related General Ledger and Time and Labor integrations

• Collaborate closely with payroll functional analysts, business stakeholders, and technical architects to resolve escalations and ensure timely, accurate issue resolution

• Provide technical and functional leadership to the payroll application support team, driving consistent service quality within an AMS delivery model

• Apply strong critical thinking and problem‑solving skills to diagnose complex payroll calculation, GL interface, and Time and Labor issues

• Support governance and reporting on payroll incident trends, root cause analysis, and continuous improvement initiatives

• Ensure payroll application changes align with regulatory, tax, and compliance requirements

Required technical and professional expertise

Required Qualifications

• Must reside in Canada and be eligible to obtain a Government of Canada security clearance (minimum: Reliability Clearance)

• 7-10+ years of progressive experience with PeopleSoft HCM applications, with strong hands‑on expertise specifically in Payroll, plus working knowledge of General Ledger, Time and Labor, and related modules

• Demonstrated technical or functional leadership experience supporting payroll applications, ideally within an AMS environment

• Strong understanding of payroll processing cycles, retroactive processing, and payroll-to-GL integration

• Strong analytical, critical thinking, and problem‑solving abilities

• Experience managing and supporting escalation calls, including acting as primary point of contact for payroll application incidents

• Proven ability to coordinate and support payroll‑related application changes, patches, migrations, and ongoing maintenance activities

• Strong collaboration skills, working closely with payroll functional analysts, business stakeholders, and solution architects

Preferred technical and professional experience

Nice to Have

• Experience with Canadian payroll implementations and regulatory requirements

• Track record across multiple completed software development lifecycles (SDLC)

• Project management experience

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.