People & Culture Manager

Insurance Council of BC; Vancouver; Hybrid; CAD 119,000 - 133,000; Full time

Benefits offered by this job

Health & dental plan

Work-life balance

Hybrid work environment

Professional development

Equitable employment opportunities

Job summary

Insurance Council of British Columbia, in a downtown Vancouver setting, seeks a seasoned Manager of People & Culture to lead the HR function. You will oversee governance, budget, and strategic initiatives while advising leaders and fostering a high-performing, inclusive workplace.

Responsibilities include departmental leadership, program delivery, resource planning, and critical employee relations, recruitment, and development activities. Hybrid work is available in BC.

Qualifications

• Minimum 7 years of progressively responsible Human Resources experience.
• Experience in employee relations, performance management, talent acquisition, policy development, workforce planning, and organizational development.
• Experience partnering with managers and senior leaders on complex people matters.
• Previous leadership or supervisory experience preferred.
• Experience leading projects and cross-functional initiatives.

Responsibilities

• Lead People & Culture department and supervise team members; establish priorities and foster a collaborative culture.
• Oversee daily operations of People & Culture; ensure delivery of programs and services across the organization.
• Plan and allocate departmental resources; drive service excellence and organizational goals.
• Develop and implement departmental plans and priorities aligned to the Director’s direction.
• Administer the People & Culture budget and support forecasting and planning.
• Provide guidance on employee relations, conflict resolution, investigations, accommodations, attendance, and performance.
• Oversee recruitment, equitable hiring practices, workforce planning, onboarding and orientation programs.
• Partner with leaders on organizational development, change management, succession planning, and workforce effectiveness initiatives.
• Coach managers on performance management, employee development, feedback, and career growth; support talent reviews.
• Ensure HRIS data integrity, employee records management, and compliance with standards and privacy laws.
• Lead initiatives on engagement, culture, inclusion, wellness, and belonging; oversee engagement surveys and action planning.
• Oversee compensation administration, salary reviews, job evaluations, and market research for internal equity.
• Support occupational health & safety oversight and policy implementation.
• Develop and maintain People & Culture policies and processes; ensure consistent application.
• Lead or participate in projects improving service delivery, systems, and employee experience.
• Maintain external stakeholder relationships and oversee workforce reporting and compliance.

Skills

Leadership

Employee relations

Talent acquisition

Policy development

Workforce planning

Organizational development

HRIS stewardship

Stakeholder management

Tools

HRIS

Job description

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/residence in BC)
• Professional development
• Equitable employment opportunities

The Opportunity

Reporting to the Director People, Culture & Corporate Services, the Manager, People & Culture is responsible for the oversight administration, and day-to-day operations of the People & Culture function. The role oversees the delivery of People & Culture programs, services and processes, ensuring alignment with organizational priorities, legislative requirements, and service standards.

Working closely with the Director, People & Culture, the Manager is accountable for leading the People & Culture team, managing departmental resources and workload priorities, overseeing governance and compliance activities, administering the departmental budget, and implementing strategic initiatives. The role acts as a trusted advisor to leaders and employees, while fostering a positive, inclusive, and high performing workplace culture.

Duties and Responsibilities

• People & Culture Department leadership: Lead, supervise, coach, and develop People & Culture team members, establish priorities, manage performance, and foster a collaborative, service-oriented team culture.
• Department Operations & Service delivery: Oversee the day-to-day operations of the People & Culture function and ensure the consistent, responsive, and effective delivery of People & Culture Programs, services, and support across the organization.
• Resource allocation & workload management: Plan, prioritize, and allocate departmental resources and workload to ensure operational effectiveness, service excellence, and the achievement of organizational goals.
• Departmental planning: Develop and implement departmental work plans, objectives, initiatives, and operational priorities that support organizational goals and the strategic direction established by the Director People, Culture and Corporate Services.
• Budget administration: Administer the People & Culture budget, monitor expenditures, support forecasting and planning activities.
• Employee Relations: Provide leadership and guidance on employee relations matters, including conflict resolution, workplace investigations, accommodations, attendance management, performance issues, and workplace expectations.
• Recruitment & Talent Acquisition: Oversee recruitment activities, ensuring equitable, transparent, and effective hiring practices; support workforce planning and talent pipeline development; coordinate onboarding and orientation programs to ensure a positive and consistent employee experience.
• Leadership & Organizational Support: Partner with leaders to support organizational development, workforce planning, change management, succession planning, and organizational effectiveness initiatives.
• Performance Management & Talent Development: Oversee the organization's performance management framework; coach managers on performance management, employee development, feedback, and career growth; support talent review, succession planning, learning, and development initiatives.
• People & Culture Compliance & Administration: Ensure HRIS data integrity, employee records management, and compliance with Employment Standards, Human Rights legislation, WorkSafeBC requirements, privacy legislation, and organizational policies; support audits, reporting requirements, and compliance initiatives.
• Employee Engagement, Culture & Inclusion: Lead initiatives that strengthen organizational culture, employee engagement, recognition, wellness, diversity, equity, inclusion, accessibility, and belonging; facilitate employee engagement surveys and action planning initiatives.
• Compensation & Workforce Administration: Oversee compensation administration, salary review processes, job evaluations, workforce planning activities, and compensation market research to ensure internal equity and external competitiveness.
• Occupational Health & Safety: Provide oversight and support for occupational health and safety program through policy implementation, committee participation, inspections, investigations, return-to-work programs, and compliance activities.
• Risk Management & Policy Administration: Develop, implement, and maintain People & Culture policies, procedures, and best practices; ensure consistent application across the organization and support people-related components of the organization's risk management framework.
• Projects & Continuous Improvement: Lead or participate in People & Culture and organizational projects; identify opportunities to improve service delivery, systems, processes, and employee experience; act as a People & Culture subject matter expert on corporate initiatives.
• External Relations & Reporting: Maintain effective relationships with external stakeholders and oversee workforce reporting, analytics, legislative reporting and other reporting requirements.
• Other duties as assigned.

Qualifications and Experience

• Minimum 7 years of progressively responsible Human Resources experience.
• Demonstrated experience in employee relations, performance management, talent acquisition, policy development, workforce planning, and organizational development.
• Experience partnering with managers and senior leaders on complex people matters.
• Previous leadership or supervisory experience preferred.
• Experience leading projects and cross-functional initiatives.

Hiring Range: $119,440 - $133,000 per annum. Placement within this range will be determined according to the candidate’s relevant experience, qualifications, and demonstrated competencies.