Organization Design Specialist

ICBC (Insurance Corporation of British Columbia); North Vancouver; Hybrid; CAD 101,000 - 142,000; Full time

Benefits offered by this job

4 weeks vacation

Wellness Days

Pension plan

Health and dental coverage

Job summary

ICBC’s Organizational Design Specialist will partner with the business and HR to conduct operating model and organizational design initiatives to support organizational transformation and the future vision. Reporting to the Manager, Compensation & Org Design, the Specialist will play a key role in standing up ICBC’s Organization Design Centre of Excellence (CoE).

You will bring your strong background in HR or organizational design consulting experience, having led organizational design and

Qualifications

• Post-secondary education in Human Resources, Business Administration, or related discipline.
• Organizational design certification or professional designation (CPHR or similar) is an asset.
• Minimum 5 years of experience developing operating model and organizational design.
• Experience implementing with large-scale transformations and/or change management.
• Experience working within the insurance industry is an asset.

Responsibilities

• Conduct operating model and organizational design analyses with stakeholders.
• Develop operating models, capability frameworks, and service delivery models.
• Collaborate with leaders to develop high-level organizational structures and workflows.
• Develop role level structures and designing jobs, including job descriptions.
• Collaborate with the Compensation team to align design work to the compensation framework.
• Develop standard tools and processes for organization design at ICBC.
• Apply intake and prioritization of service requests from the business.
• Define and maintain long-term project metrics to measure design success.
• Support planning for design implementation with Change Management and HR partners.
• Leverage data to tell a story and gain buy-in for design recommendations.

Skills

Organizational design

Operating models

Change management

HR consulting

Stakeholder collaboration

Education

Post-secondary education in HR or Business Administration

CPHR or similar designation

Job description

Reference Number: 5326
Posted Date: Sep 21, 2026
Employment Type: Permanent Full Time
Hours of Work: 7.5 hours per day - 5 day week (M-F)
Work Arrangement: Hybrid 8
Salary Range: $100572.00 - $142494.00 Annually
Location:
North Vancouver, British Columbia, Canada
We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [e-mail] – we are committed to ensuring an accessible experience for all candidates.
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.
We look forward to hearing from you!

Position Highlights

ICBC’s Customer Contact Centre, People & Culture division has an opening for an Organizational Design Specialist.

The Organizational Design Specialist will partner with the business and HR to conduct operating model and organizational design initiatives to support organizational transformation and vision for the future. Additionally, reporting to the Manager, Compensation & Org Design , the Specialist will play a key role in supporting the stand up of ICBC’s Organization Design Centre of Excellence (CoE).

You will bring your strong background in HR or organizational design consulting experience, having led organizational design and structure transformation projects.

Other Responsibilities Will Include

• Conduct operating model and organizational design, including:
  • Conduct current state analysis
  • Develop operating models in collaboration with relevant stakeholders, including capability frameworks and service delivery models.
  • Collaborate with relevant business leaders to develop high level organizational structures and workflows that meet capability requirements, including preparing design options, testing against design criteria, and aligning leadership around design selection and implementation.
  • Develop role level structures and designing jobs, including the development of job descriptions.
• Collaborate with the Compensation team to align organizational design work to compensation framework.
• Develop and apply standard tools and processes, frameworks, guidelines for performing operating model and organization design at ICBC.
• Apply the intake and prioritization of service requests from the business.
• Liaise and consult with external partners, participating in the procurement and selection process and providing ongoing quality assurance and knowledge sharing throughout projects
• Define and maintain long term project metrics (e.g. customer service levels, quality, efficiency, etc.) to measure design success.
• Support the planning process for design implementation, alongside the Change Management team and HR Business Partners.
• Leverage research, data, and analysis to tell a story and gain buy-in when making organizational design recommendations.
• Support learning and communications about organizational design in the business.

Position Requirements

• Post-secondary education in Human Resources, Business Administration, or other relevant discipline.
• Organizational design certification or a professional designation (CPHR or similar) is an asset.
• Minimum 5 years of experience developing operating model and organizational design (either internal to HR or within a consulting context), preferably within a unionized work environment.
• Experience implementing with large scale transformations and/or change management, in large and complex organizations.
• Experience working within the insurance industry is an asset.

About Us

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you.

A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work Arrangements Defined

• Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Voluntary group life insuranceCritical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

Our values guide how we interact with customers, stakeholders, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

#IND1

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