Licensing Program Coordinator

Insurance Council of BC; Vancouver; Hybrid; CAD 58,000 - 66,000; Full time

Benefits offered by this job

Comprehensive health and dental plan

Hybrid work environment (work from the

Professional development

Equitable employment opportunities

Job summary

The Insurance Council of British Columbia is seeking a Licensing Program Coordinator to act as the primary liaison for Restricted Insurance Agency licence applicants and licensees, ensuring clear visibility into licensing status, next steps, and timely guidance on requirements.

You'll promote efficiency, transparency, and quality assurance across the licensing process, maintain records, support cross-departmental projects, and help applicants navigate documentation, payments, and regulatory

Qualifications

• Two to three years of experience in regulatory, insurance, financial services, or related fields.
• Proficiency in MS Office Suite.
• Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.
• Familiarity with licensing, regulatory, or compliance processes is an asset.
• Strong organizational and attention-to-detail skills.
• Excellent oral and written communication skills.
• Ability to work collaboratively and maintain professionalism under pressure.
• Customer service orientation and problem-solving mindset.

Responsibilities

• Act as the main point of contact for Restricted Insurance Agency licence applicants seeking timely updates on application status, ensuring clarity on requirements and next steps.
• Guide applicants through all stages of the process, including documentation submission, payment processing, and compliance with regulatory standards.
• Proactively identify potential issues or delays in applications and licensing processes and work with internal teams to resolve them quickly.
• Explain Restricted Insurance Agency accreditation requirements and timelines in detail to applicants and licensees.
• Explain to an applicant or licence the obligations associated with the restrictions and/or conditions on their licence.
• Direct applicants or licensees to appropriate resources, including guides, handbooks, and regulatory documentation, and assist in interpreting licensing requirements when needed.
• Maintain accurate and comprehensive records of all interactions and resolutions within the licensing system.
• Provide support for effective communication and collaboration between internal teams, committees, and external stakeholders.
• Monitor trends in restricted licensing inquiries and processes, analyze data to identify gaps or inefficiencies, and make recommendations to improve experience.
• Participate in cross-departmental projects to improve restricted licensing processes, accreditation standards, and compliance frameworks.
• Perform other duties as assigned.

Skills

MS Office

Time management

Communication

Collaboration

Customer service

Attention to detail

Problem solving

Regulatory compliance

Education

Post-secondary education in related field

Tools

MS Office Suite

Job description

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/primary residence in BC)
• Professional development
• Equitable employment opportunities

The Opportunity

The Licensing ProgramCoordinatorserves as the primary liaison for RestrictedInsuranceAgency licence applicants and licensees, ensuring they have clear visibility into their licensing status, understand next steps, and receivetimely guidance on requirements. The role promotes efficiency, transparency, and quality assurance across the licensing process.

Duties and Responsibilities

• Act as the main point of contact forRestrictedInsuranceAgencylicenceapplicantsseekingtimelyupdates onapplicationstatus,ensuring clarity on requirements and next steps.
• Guide applicantsthrough all stages of the process, including documentation submission, payment processing, and compliance with regulatory standards.
• Proactivelyidentifypotential issues or delays in applications, licensingprocessesand work with internal teams to resolve them quickly, minimizing disruptions and improvingefficiency.
• ExplainRestricted Insurance Agencyaccreditation requirementsand timelines in detailtoapplicants and licensees.
• Explain to an applicant or licence theobligationsassociatedwith therestrictions and/or conditionson their licence.
• Direct applicantsor licenseestoappropriate resources, including guides, handbooks, and regulatory documentation, andassistin interpreting complexlicensingrequirements when needed.
• Maintainaccurateand comprehensive records of all interactionsand resolutions within the licensing system to supportefficiency and compliance.
• Provide support foreffective communication and collaboration between internal teams, committees, and external stakeholders to ensure consistent messaging and efficient resolution ofrestrictedlicensing matters.
• Monitor trends inrestricted licensinginquiries and processes, analyze data toidentifygaps or inefficiencies, andmakerecommendations to improve the applicantor licenseeexperience.
• Participate in cross-departmental projects and work groups focused on improvingrestricted licensing processes, accreditation standards, and compliance frameworks.
• Perform other duties as assigned.

Qualifications and Experience

• Two to three years of experience in regulatory,insurance,financial services, or related fields.
• Post-secondaryeducationin a related field, such as business administration, or equivalent work experience.
• Insurance coursesare considered an asset.
• Proficiencyin MS Office Suite.
• Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.
• Familiarity withlicensing, regulatory,or compliance processes is an asset.
• Strong organizational and attention-to-detail skills.
• Excellent oral and written communication skills.
• Ability to work collaboratively andmaintainprofessionalism under pressure.
• Customer service orientation and problem-solving mindset.

Hiring Range: $58,480 - $65,790 per annum. Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.