People & Culture Manager

Impact Kitchen; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading nutrition-focused restaurant, Impact Kitchen is seeking a People & Culture Manager in Toronto to enhance the employee experience. This role requires strategic oversight of HR functions including benefits, compliance, and team engagement, ensuring alignment with our core values and operational excellence.

Qualifications

• Experience with employee relations and conflict resolution.
• Strong understanding of HR compliance and local labor laws.
• Proven ability to manage data and reports for HR metrics.

Responsibilities

• Lead the development and execution of HR initiatives and programs.
• Manage benefits, payroll, and compensation administration.
• Foster a culture of engagement and compliance within the organization.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Education

Bachelor's degree in Human Resources or related field

Job description

MAKE YOUR IMPACT

Impact Kitchen is here to impact the lifestyle of our community!

Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner. We are 100% free of gluten, refined sugars and seed oils. Make an Impact everyday with smoothies, power bowls, coffee, baked goods and endless other nutrient-dense options.

Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators: personal trainer and nutrition expert Josh Broun, and M·A·C Cosmetics co-founder Frank Toskan. In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.

WHAT MAKES IMPACT KITCHEN UNIQUE?

Our Values

• We are Passionate & Purposeful
  
  

We honour our food philosophy and make sustainable decisions while providing world-class hospitality. We ensure you feel the impact of our passion, every day.

• We are Impacting the Community
  
  

From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

• We are Building for the Future
  
  

We are constantly evolving and building for a better tomorrow. We believe that our habits truly make an Impact, every day.

Our Culture

Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship. If health and wellness excites you, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

Overview

The People & Culture Manager at Impact Kitchen plays a critical role in the day-to-day execution of key People & Culture functions that shape a consistent and impactful Team Member Experience. Reporting to the Director of People & Culture, this role manages core areas such as benefits administration, compensation, employee relations, payroll, employment documentation, and People & Culture reporting. They lead a team of two P&C Coordinators and ensure smooth operations across the entire employee lifecycle—from onboarding to offboarding. This role plays a vital part in upholding our core values, driving operational excellence, and maintaining compliance while supporting team engagement and development across the organization.

Reports To: Director of People & Culture

Direct Reports:

• People & Culture Coordinator
• Payroll Coordinator
  
  

Key Collaborators:

• Talent Manager
• Regional Operations Managers
• Commissary Production Managers
• Restaurant General Managers
  
  

Core Responsibilities

• General
• Support People & Culture strategy across the organization to drive Team Member Experience, aligning with Impact Kitchen’s mission and growth goals
• Champion Impact Kitchen’s core values through decisions, communications, and daily leadership
• Lead the maintenance of employee data and records in UKG
• Ensure company-wide compliance with all core policies, legal requirements and standards in the markets served
• Collaborate with Marketing to manage internal messaging, including the quarterly Staff Newsletter
• Directly manage and support two P&C Coordinators, providing mentorship and development
• Delegate tasks effectively and ensure consistent, high-quality service delivery
• Foster a collaborative and solutions-focused team culture
• Assist in rolling out People & Culture programs and initiatives, including wellness, DEIB, and recognition
• Support internal communication strategies and maintain People & Culture documentation and resources
• Oversee the development and deployment of regular People & Culture reports (e.g., headcount, turnover, absenteeism) for leadership
• Analyze data to identify trends, risks, and opportunities for improvement
• Compensation, Benefits & Payroll
• Administer and manage employee compensation programs in alignment with company policy and market benchmarks
• Manage benefit programs including health, wellness, and retirement plans
• Support the annual compensation review process and provide data-informed recommendations
• Manage payroll processing and ensure timely, accurate payments in partnership with Finance and payroll providers
• Ensure system accuracy and data integrity through regular audits and updates
• Manage onboarding and offboarding processes, ensuring smooth transitions and a positive experience
• Manage and issue employment letters, contracts, promotions, and other official documentation
• Manage the execution of internal transfers, leaves of absence, and terminations
• Team Member Experience
• Support handbook reviews and policy updates to ensure clarity and consistency across the organization
• Lead investigations, develop solutions and collaborate cross functionally providing subject matter expertise to build a work-class environment for all stakeholders
• Partner with Talent Manager and Regional Managers to create a pipeline for internal succession
• Act as the main point of contact for employee inquiries, concerns, and conflict resolution
• Support leaders in addressing performance concerns, disciplinary actions, and investigations
• Ensure compliance with all labor laws, policies, and regulatory requirements
  

Key Performance Indicators

Responsible KPIs:

Support KPIs:

• Net Sales
• Involuntary Turnover
• Voluntary Turnover
• Retention
• Manager Satisfaction Score
• Manager Internal Promotions
• Payroll Errors
• Employer Branding Score
• Vacancy Rate
  
  

Surveys

Survey

Frequency

Food & Beverage

3 per week

New York City

The Manager of People & Culture will support the cross-border execution of our People & Culture strategy, ensuring alignment with existing systems, processes, and organizational values. They will help manage the P&C workback plan for U.S. market entries and store openings, ensuring compliance with local employment laws while maintaining strong coordination with the Canadian HQ. This role plays a key part in supporting the development of values-aligned teams and scalable operational practices across regions.

INCLUSIVITY AT IMPACT

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey / lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.

This role advertisement is for a role that we are actively pursuing with intent to hire.

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