Pediatric Genetics Clinic Assistant & Scribe

cheo; Ottawa; On-site; CAD 36,000 - 44,000; Full time

Job summary

CHEO in Ottawa is seeking a Clinical Assistant to support a genetic clinic under the supervision of a Clinical Geneticist and/or Genetic Counsellor. The role focuses on improving clinic flow by managing patient profiles, registrations, scheduling, and documentation in Epic and related systems.

Responsibilities include coordinating tests, preparing pre-visit information, assisting during visits with note-taking and bilingual translation when needed, and communicating with patients and families

Responsibilities

• Create new patient profiles in EPIC.
• Register patients in Cadence (Epic Hyperspace) in accordance with registration standards.
• Schedule/re-schedule new and follow up patients from work queues according to priority and wait times.
• Prepare and complete pre-visit information including collection and organization of relevant medical records and lab reports, drawing pedigrees, data entry into relevant programs, organizing test requisition forms and drafting visit notes.
• Assist during patient visit to scribe notes, provide French translation if bilingual.
• Review available genetic testing options with awareness of test cost, detection rate, health insurance coverage considerations, etc.
• Print lab specific requisitions/forms.
• Coordinate requisitions as required by the clinical provider, ensuring all information is complete and accurate.
• Provide instructions, directions and information to patients and families (e.g. about sample collection, Clinic contact information, expected turnaround times).
• Consent patients and families to research studies.
• Submit completed out of province (OOP) approval requests, Ontario Breast Screening Program forms, test requisitions and research enrollment forms for processing by the appropriate parties.
• Schedule indicated procedures (e.g. amniocentesis and chorionic villus sampling).
• Track tests, OOP approval requests and procedures ordered, and contact laboratories when results are overdue.
• Contact patients to provide reminders if testing has not been initiated by the patient.
• Communicate low risk/normal results.
• Draft any necessary follow-up documentation.
• Perform administrative work (file, photocopy, mail, fax, etc.).
• Conduct literature searches.
• Attend team meetings to provide updates regarding clinic workflows.
• Monitor Epic work queues associated with primary area of work to ensure quality and advise clinical team of wait times.
• Document telephone and email discussions with patients in Epic for clinical provider review and sign off.
• Respond to patient and laboratory inquiries in consultation with clinical provider.

Job description

CHEO in Ottawa is seeking a Clinical Assistant to support a genetic clinic under the supervision of a Clinical Geneticist and/or Genetic Counsellor. The role focuses on improving clinic flow by managing patient profiles, registrations, scheduling, and documentation in Epic and related systems.

Responsibilities include coordinating tests, preparing pre-visit information, assisting during visits with note-taking and bilingual translation when needed, and communicating with patients and families