Clinical Assistant, Genetics Clinic – Temporary Full-Time (1.0) (until August, 2027)

Children’s Hospital of Eastern Ontario; Ottawa; On-site; CAD 36,000 - 45,000; Full time

Job summary

Children’s Hospital of Eastern Ontario is seeking a Clinical Assistant to support genomic clinic workflow under supervision of a clinical provider. The role includes patient intake in EPIC, scheduling, and data organization.

The ideal candidate will have a science background, strong organization, and bilingual English/French abilities to assist during visits and provide translation when needed. A competitive salary and benefits accompany this role.

Qualifications

• Bachelor’s Degree in Science or health-related field; preferred Genetics/Biology background.
• Criminal Record Check required.
• Bilingual English/French is preferred.

Responsibilities

• Create new patient profiles in EPIC.
• Register patients in Cadence per standards.
• Schedule or reschedule patients from work queues.
• Prepare pre-visit information and organize medical records.
• Assist during patient visits and provide French translation if bilingual.
• Discuss genetic testing options with cost and coverage awareness.
• Coordinate requisitions and ensure complete information.
• Provide patient/family instructions and contact information.

Skills

Bilingual English/French

Excellent communication

Strong organizational skills

Attention to detail

Independent and team-oriented

Education

Bachelor's Degree in Science or health-related field

Clinical setting experience (preferred)

Tools

EPIC

Cadence (Epic Hyperspace)

EPIC workflows

Job description

Compensation Pay Range: $26.43-$32.46

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Clinical Assistant is responsible for a variety of activities, all under the supervision of a clinical provider (Clinical Geneticist and/or Genetic Counsellor) and as per existing standard work, which is designed to enhance clinic flow and efficiency.

MAIN RESPONSIBILITIES

• Create new patient profiles in EPIC.
• Register patients in Cadence (Epic Hyperspace) in accordance with registration standards.
• Schedule/re-schedule new and follow up patients from work queues according to priority and wait times.
• Prepare and complete pre-visit information including collection and organization of relevant medical records and lab reports, drawing pedigrees, data entry into relevant programs, organizing test requisition forms and drafting visit notes.
• Assist during patient visit to scribe notes, provide French translation if bilingual.
• Review available genetic testing options with awareness of test cost, detection rate, health insurance coverage considerations, etc.
• Print lab specific requisitions/forms.
• Coordinate requisitions as required by the clinical provider, ensuring all information is complete and accurate.
• Provide instructions, directions and information to patients and families (e.g. about sample collection, Clinic contact information, expected turnaround times).
• Consent patients and families to research studies.
• Submit completed out of province (OOP) approval requests, Ontario Breast Screening Program forms, test requisitions and research enrollment forms for processing by the appropriate parties.
• Schedule indicated procedures (e.g. amniocentesis and chorionic villus sampling).
• Track tests, OOP approval requests and procedures ordered, and contact laboratories when results are overdue.
• Contact patients to provide reminders if testing has not been initiated by the patient.
• Communicate low risk/normal results.
• Draft any necessary follow-up documentation.
• Perform administrative work (file, photocopy, mail, fax, etc.).
• Conduct literature searches.
• Attend team meetings to provide updates regarding clinic workflows.
• Monitor Epic work queues associated with primary area of work to ensure quality and advise clinical team of wait times.
• Document telephone and email discussions with patients in Epic for clinical provider review and sign off.
• Respond to patient and laboratory inquiries in consultation with clinical provider.
• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
• Work requires occasional periods of light physical activity and/or limited accurate coordination of fine or course movement. The speed of required manual tasks is such that average dexterity is required.
• Perform other related duties as required.

QUALIFICATIONS

• Criminal Record Check (Essential)
• Bachelor’s Degree in Science or a health-related field, preferably in Genetics, Biology or experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience required (Essential)
• Bilingualism (English/French) (Preferred)
• Previous experience in a clinical setting (Preferred)
• Demonstrated knowledge of genetics principles and theory (Preferred)
• Demonstrated outstanding organizational skills, time management, attention to detail, ability to manage competing priorities, critical thinking (Preferred)
• Demonstrated excellent written and verbal communication skills (Preferred)
• Demonstrated ability to work independently and in a dynamic and fast-paced team environment (Preferred)
• Demonstrated computer and word processing skills (Preferred)
• Demonstrated Basic office and clerical skills (Preferred)
• Demonstrated accuracy and attention to detail (Preferred)
• Demonstrated flexible approach to work demands (Preferred)
• Demonstrated initiative and ability to adjust priorities (Preferred)
• Demonstrated working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health safety. (Preferred)

Timeline may be extended or shortened based on operational needs. Please note you will be represented by the Laborers International Union of North America (LiUNA). Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

We thank all those who apply, however, only those to be interviewed will be contacted.

CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow personally and professionally through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care - where, when and how it’s needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement