Patient Service Clerk, Kids Come First Care Clinic - Temporary Full-Time (1.0) (Until March 2027)

CHEO; Ottawa; On-site; CAD 34,000 - 43,000; Full time

Benefits offered by this job

LiUNA representation

Accommodation during recruitment

Job summary

CHEO in Ottawa is seeking a Patient Service Clerk to support front-end clinic operations and ensure accurate patient registration and scheduling. You will register patients, verify demographics, and manage referrals within Epic Cadence, while coordinating with clinicians and front-desk staff to maintain smooth patient flow.

The role requires strong communication, bilingual English/French abilities, and proficiency with Epic systems and Outlook.

Qualifications

• Secondary School Graduation Diploma (Essential)
• Approximately six (6) months of related experience (Essential)
• Experience in a clinical environment with Epic Cadence/Referral Management (Preferred)
• Knowledge of Epic modules (Epic, Sunrise) and computer software (Essential)
• Bilingualism (English/French) (Essential)

Responsibilities

• Register patients in the system and verify demographics.
• Schedule patient appointments and manage recall/workqueues.
• Input referrals and update patient records in Epic Referral Management.
• Greet patients and families at clinic check-ins/outs; collect payments.
• Maintain patient charts and clinic supplies; ensure documentation is complete.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

Secondary School Graduation Diploma

Tools

Epic Cadence

Epic Hyperspace

Outlook

Job description

Job Description

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

Compensation Pay Range
$25.26-$31.04
Job Description
If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada\'s Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
Position Summary
The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
Main Responsibilities
Patient Registration:

• Create new patient profiles in EPIC
• Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards

Referral Management

• Input electronic referrals in Epic Referral Management and update referrals according to triage
• Scan referrals into Epic with appropriate naming convention

Patient Scheduling

• Schedule new patients from workqueues according to priority and wait times.
• Schedule return patients from recall list and follow-up workqueues according to required follow-up date
• Schedule interpreters for families as required
• Schedule clinic orders and manage order workqueues

Clinic check-ins

• Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
• Interpret MOH Eligibility and make updates in patient record accordingly
• Collect self-pay payment and complete Fee For Service form
• Collect fees as required

Clinic check-outs

• Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues

Monitoring patient lists and workqueues

• Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist
• In consultation with clinical staff , implement visit cancellation and rebooking

Patient and family centered care

• Receive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
• Communication with clinical team through Inbasket
• Telephone communication and telephone messaging within CHEO established policies/procedures
• Telephone pre-visit screening for infection control
• Utilize Epic to notify clinicians of patient arrival
• Appointment confirmation and follow-up from automated system
• Patient/family direction and public relation
• Direct patients/families to a designated location within the hospital

Supporting clinic operations

• Request patient files from medical records, as appropriate.
• Ensure that progress notes and sheets are available and stamped with the right date, where required.
• Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones.
• Maintain an inventory of stock.
• Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
• Maintenance and ordering of clinic supplies.
• Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location
• Retrieve labels for specimens.

Training and Orientation

• Orientation of volunteers
• Orientation of clerical staff to clinics and on Epic

Adherence to policies, procedures and standards

• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
• Perform work in accordance to CHEO privacy and confidentiality policies
• Perform work in accordance to Epic training and documented standards
• Attend staff meetings when scheduling allows and review circulated minutes
• Perform other related duties as assigned by supervisor.

Qualifications

• Secondary School Graduation Diploma (Essential)
• Approximately six (6) months of related experience (Essential)
• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order work queues (Preferred)
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)
• Knowledge of computer software (Epic, Sunrise, Outlook,) (Essential)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (English/French) (Essential)
• Please note you will be represented by the Laborers International Union of North America (LiUNA).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
We thank all those who apply, however, only those to be interviewed will be contacted.