PC Support Analyst

Humber River Health; Toronto; On-site; CAD 45,000 - 75,000; Part time

Job summary

This innovative firm is seeking a P.C. Support Analyst to join their Information Systems & Telecommunications team. You will be at the forefront of providing exceptional first-level support to hospital staff, physicians, and volunteers, ensuring they have the tools and assistance needed to deliver outstanding patient care. With a commitment to leveraging technology for enhanced healthcare delivery, this role offers the opportunity to make a significant impact in a forward-thinking environment. If you are passionate about technology and customer service, this position is perfect for you to grow your career in a dynamic and supportive setting.

Benefits

Flexible Work Hours

Professional Development Opportunities

Health and Wellness Programs

Employee Recognition Programs

Qualifications

• 3+ years experience in Technical Service Desk role required.
• Expert proficiency in Microsoft Windows and Office applications.

Responsibilities

• Provide first-level support for hardware and software issues.
• Troubleshoot and resolve technical issues efficiently.

Skills

Customer Service Orientation

Troubleshooting Skills

Technical Support

Problem Solving

Education

University Diploma in Health-related or Computer Technology

Tools

Microsoft Windows 7

Microsoft Office 2013

MS Server 2008/12

MS SQL 2008/12

Citrix Desktop

Meditech

Job description

Position Profile

Build your career – at the hospital that’s built for the future

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for a P.C. Support Analyst to join our Information Systems & Telecommunications team.

Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving computer hardware/software and application related issues to hospital staff, physicians, and volunteers in an efficient and courteous manner.

Employment Status: Permanent Part-Time
Hours of Work: Days, Evenings, Weekends, Nights and Stat Holidays (Subject to Change)
Location: Humber River Health, All-Sites
Labour Group: Non-Union
Reporting Relationship: Manager, Technical & Support Services

Responsibilities:

• Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
• Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
• Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
• Recording, categorizing and logging requests for service using a central ticket management solution;
• Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner.
• Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
• Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures.
• Ability to provide training to staff and users.
• Develop procedures and provide documentation for staff and user manuals.
• Upgrade existing PC hardware and software.
• Participate in the rotating on-call support program.
• Provide end-user support for the installation and support of applications.
• Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
• Other duties as assigned.

Requirements:

• Successful completion of University and/or Community College diploma in a health-related or computer technology program.
• Minimum 3 years’ experience in a Technical Service Desk role is required.
• Minimum 3 years’ experience with expert level proficiency in Microsoft Windows 7, Windows 8, Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
• Experience with Meditech and other healthcare information applications is an asset.
• Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
• Experience in troubleshooting Local and Wide area networks is an asset.
• ITIL Foundation experience and/or certification is an asset.
• A highly developed customer-service orientation.
• Excellent attendance and discipline-free record required.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health is a priority. We encourage applicants from all equity-deserving groups, including but not limited to individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.