Payroll Manager

Fourth; West Nipissing; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Charity Days

Birthday Off

Paid Maternity/Paternity Leave

Refer a Friend Bonus

Paid Time Off

Medical Care Insurance

Employee Assistance Program

Corporate Discounts

Health and Wellbeing Initiatives

Corporate and Team-building Events

Retirement Plans

Job summary

Fourth in Canada is seeking an experienced Payroll Manager to lead day-to-day payroll operations, ensuring accurate, compliant service and strong team performance. You will foster collaboration with internal and external stakeholders to drive efficiency and exceptional customer experience.

You will champion data-driven improvement, support UK operations initiatives, and guide the payroll function through evolving technologies, balancing operational delivery with service quality.

Qualifications

• Strong leadership and people-management experience.
• Proven ability to lead payroll operations and drive service standards.
• Experience using data to improve efficiency and customer experience.

Responsibilities

• Lead day-to-day payroll operations, ensuring service standards, KPIs, and performance metrics.
• Act as subject matter owner for payroll processes, ensuring they remain effective and compliant.
• Serve as escalation point for issues, ensuring timely resolution and clear communication.
• Take ownership of customer satisfaction across Payroll Operations service.
• Manage customer feedback and use insights to drive continuous improvement.
• Build and maintain relationships with customers and stakeholders.
• Oversee payroll operations customer accounts, ensuring ownership and accountability.
• Work cross-functionally to strengthen customer relationships and long-term loyalty.
• Manage, coach, and develop the payroll team, including recruitment and onboarding.
• Champion wellbeing and an inclusive working environment.
• Contribute to engagement, communication, and continuous improvement initiatives.
• Strategy and Continuous Improvement.
• Support delivery of UK Operations initiatives, aligning payroll with priorities.
• Champion the use of AI and emerging technologies to improve payroll processes.

Skills

Leadership

Team management

Customer service mindset

Process improvement

Job description

• We are looking for an experienced Payroll Manager to lead the delivery of accurate, compliant, and customer-focused payroll services, ensuring operational excellence, strong team performance, and continuous improvement across Payroll Operations
• The role is responsible for providing clear leadership to the payroll team, maintaining robust operational controls, supporting team development, and ensuring customers receive a consistently high-quality service
• Working closely with internal and external stakeholders, the Payroll Manager will drive process improvements, promote best practice, and support the effective use of technology and insight to improve efficiency, accuracy, and the overall customer experience
• Lead day-to-day payroll operations, ensuring the team consistently meets service standards, KPIs, and agreed performance metrics
• Act as subject matter owner for payroll processes, ensuring they remain effective, compliant, and fit for purpose
• Serve as the escalation point for internal and external operational issues, ensuring timely resolution and clear communication
• Take ownership of customer satisfaction across the Payroll Operations service
• Manage customer feedback and use insights to drive continuous service improvement
• Build and maintain strong, collaborative relationships with customers and internal and external stakeholders
• Oversee the management of Payroll Operations customer accounts, ensuring clear ownership and service accountability
• Work cross-functionally to strengthen customer relationships and support long term customer loyalty
• Manage, coach, and develop the payroll team, supporting individual growth, capability, and performance
• Support recruitment, onboarding, and effective induction across the department
• Champion team wellbeing and create an inclusive, supportive working environment
• Contribute to departmental engagement, communication, and continuous improvement initiatives
• Strategy and Continuous Improvement
• Support the delivery of UK Operations initiatives, ensuring payroll activity aligns with wider operational priorities
• Champion the effective use of AI and emerging technologies to improve payroll processes, efficiency, accuracy, and service quality

Benefits

• Charity Days
• Birthday Off
• Paid Maternity/Paternity Leave
• Refer a Friend Bonus
• Paid Time Off
• Medical Care Insurance
• Employee Assistance Program
• Corporate Discounts
• Health and Wellbeing Initiatives
• Corporate and Team-building Events
• Retirement Plans

Excellent people management skills, including planning, coaching, team building, development planning, and performance management

Strong leadership skills, with the confidence to make decisions and provide clear direction

Strong customer service mindset, with the ability to balance operational delivery and customer experience

Self-managed, self-motivated, and able to prioritise effectively

Drive and enthusiasm, with the ability to adapt to a fast-paced, high-volume, and evolving environment

Comfortable using data, insight, and emerging technology to identify opportunities for improvement

Strong understanding of UK payroll processes, compliance requirements, service standards, and operational controls

Proven experience managing payroll operations within a high-volume, customer-focused environment

Experience leading teams, managing performance, and supporting colleague development

Experience working with customers and stakeholders to resolve issues, improve service delivery, and build long-term relationships