Payments Merchant Services - Relationship Manager - Senior Associate

JPMorgan Chase & Co.; Toronto; Vor Ort; CAD 90.000 - 140.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Senior Relationship Manager in Canada to manage a portfolio of high-value clients, expanding partnerships and ensuring retention.

You will analyze client needs, craft tailored payment solutions, and collaborate with internal teams to deliver strategic support and resolve escalations. The role emphasizes strong relationship management, negotiation, and a deep understanding of payments processing to drive revenue and market share across multiple industries in

Qualifikationen

• Bachelor’s degree in business administration, accounting, marketing or other related fields.
• In lieu of degree, may have relevant work experience.
• Typically will have 3 years of experience within account management, sales or contract negotiations.
• Knowledge of Payments Processing industry and procedures.
• Ability to enhance revenue and market share through effective use of relationship management skills.
• Experience overseeing projects or managing portfolios would be an asset.
• Ability to analyze and research to resolve issues.

Aufgaben

• Deliver Best in Class Service: be the primary contact for all high-value clients in your portfolio.
• Drive Strategy: understand the payments landscape and each client’s processing environment to offer tailored solutions.
• Lead & Collaborate: act as quarterback among Chase teams to implement projects and resolve portfolio issues.
• Showcase Your Busy Savvy: use entrepreneurial and negotiation skills to lead pricing and renewals.
• Establish Yourself a SME: maintain knowledge of payments landscape and educate clients about Chase products and services.

Kenntnisse

Payments processing knowledge

Portfolio management

Ausbildung

Bachelor’s degree in business administration, accounting, marketing or other related fields

Jobbeschreibung

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.

In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech’s to expand our client base and product offerings.

As a Senior Relationship Manager you will be responsible for managing, expanding and retaining a portfolio of existing major relationships across multiple industries in Canada.

Job Responsibilities

• Deliver Best in Class Service:
  • Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio
• Drive Strategy:
  • Understand both the payments landscape, as well as each client’s processing environment, and develop a plan to offer tailored payment processing solutions to meet each client’s unique business goals
• Lead & Collaborate:
  • Act as the quarterback amongst the otherpartner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio
• Showcase Your Busy Savvy:
  • Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio
• Establish Yourself a SME:
  • Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.

Required qualifications, capabilities and skills:

• Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience
• Typically will have 3 years of experience within account management, sales or contract negotiations
• Knowledge of Payments Processing industry and procedures
• Ability to enhance revenue and market share through effective use of relationship management skills
• Experience overseeing projects or managing portfolios would be an asset
• Ability to analyze and research to resolve issues