Business Control Manager - Payments - Vice President

JPMorganChase; Toronto; On-site; CAD 130,000 - 170,000; Full time

Job summary

JPMorganChase Canada in Toronto seeks an experienced professional to support firm-wide control management for Canada Payments, covering Merchant Services and Treasury Services. You will drive control priorities, coordinate regulatory exams, and partner with legal, risk, and compliance teams to strengthen the control environment.

The role requires deep knowledge of control design, risk assessment, and reporting, with a focus on building a proactive risk culture and delivering robust governance

Qualifications

• Bachelor's degree or equivalent experience required.
• Proficient in MS Office Suite (Word, PowerPoint, Excel).
• 7+ years of financial service experience in controls, audit, quality assurance, risk management or compliance preferred.
• Strong business acumen and knowledge of regulation surrounding the business.
• Excellent written and verbal communication with ability to influence leaders.

Responsibilities

• Create a proactive risk and control culture leveraging evaluation strategies and change protocols.
• Engage with control colleagues across the firm including legal, compliance and risk teams.
• Drive control priorities and strategy through monitoring of key operational risks and governance.
• Review program data to identify operational risks and issues supporting business programs.
• Lead end-to-end execution of self-assessment reporting process and CORE system.
• Coordinate regulatory exams and audits, internal and external.
• Identify, document and remediate control gaps and root causes.
• Assess controls for new initiatives and formalize risks with internal instruments.

Skills

MS Office Suite

Communication

Relationship building

Change management

Problem solving

Analytical skills

Process design

Decision making

Education

Bachelor's degree or equivalent experience

Job description

Job Description

The Firm-wide Control Management organization is responsible for having a deep understanding of the business, its underlying processes and the controls environment across several categories that cover Control design and performance, Risk and Controls identification & assessment, Issues and Actions governance, Controls Governance & Reporting, Program/Project governance and execution, Advisory, and Change Management amongst others. The Control Management Organization is comprised of a central team representing the first line of defense for the business.

The Firm-wide Control Management organization is responsible for having a deep understanding of the business, its underlying processes and the controls environment across several categories that cover Control design and performance, Risk and Controls identification & assessment, Issues and Actions governance, Controls Governance & Reporting, Program/Project governance and execution, Advisory, and Change Management amongst others. The Control Management Organization is comprised of a central team representing the first line of defense for the business. You will support the Control agenda for Canada Payments business, covering Merchant Services and Treasury Services; including but not limited to Merchant Acquiring, Receivables and Payables Products.

Job Responsibilities

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Execution and implementation of business control priorities and strategy – driving the control agenda through monitoring key operational risks, management concerns, strategic control initiatives, business evolution, risk and control governance and reporting
• Review and analyze program related data (e.g., KRI/KPI) to proactively identify existing and emerging Operational risks and issues, to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the firm's operational risk self-assessment reporting process and system, i.e. CORE (Control and Operational Risk Evaluation). This includes control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Coordinate and engage in Regulatory Exams and Audits (both internal and external)
• Identification, documentation and remediation of control gaps, risk assessment and root cause issue analysis
• Perform controls assessment for new initiatives within the region, raising to the business new risks or heightened risks and local nuances that should be formalized through internal instruments and framework for ensuring business growth with robust control environment
• Support the execution of the Global Control Management agenda at regional level, socializing projects and demands, providing awareness sessions, performing due diligence and control assessments in order to ensure sustainability of the control environment
• Support monitoring of internal and external changes impacting the control environment around implemented products at country level, escalating and addressing timely key topics and risks to ensure business readiness
• Organize and provide updates to Local, Regional and Global Control Forums and to Business Management

Required Qualifications, Capabilities And Skills

• Bachelor's degree or equivalent experience required
• Proficient in MS Office Suite (Word, PowerPoint, Excel)
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Business Acumen: ability to understand the business – knowledge of regulation surrounding the business
• Communication/Presentation: excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking: exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change – flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process/Design Analysis: ability to understand a process and associated risk to inform control design
• Problem Solving/Analytical Skills: solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Change Management/Decisioning: ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Knowledge of Canadian Consumer Laws and Regulations.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.