Client Consultant - Senior Associate - Payments

Testing Site - JPMC; Toronto; Presencial; CAD 90 000 - 120 000; Tempo integral

Resumo da oferta

Testing Site - JPMC in Toronto, Canada, seeks a Senior Associate Client Consultant to lead product solutions for SMB and Middle Market clients in the payments space. You will work closely with cross-functional teams to tailor solutions that meet client needs and drive growth.

The role involves presenting complex concepts clearly, traveling up to 20% to meet clients, and collaborating with sales, product, and marketing teams to showcase Chase’s payment ecosystem and integrated partner solutions.

Qualificações

• Minimum 5 years in systems consulting, integration, or business analysis.
• Experience directly engaging with clients and delivering consultative solutions.
• Strong understanding of merchant payments and related technologies.
• Ability to present complex concepts clearly to diverse audiences.

Responsabilidades

• Be the Go-To Expert on Chase’s product solutions for SMB and Middle Market clients.
• Identify and recommend best solutions for clients using current and upcoming products.
• Analyze system configurations and offer practical recommendations.
• Partner with Business Development and Relationship Management teams for growth.
• Maintain internal and client-facing product support tools with product/marketing teams.
• Capture the voice of the customer to inform product development and process improvements.
• Travel to meet clients and deliver solutions ~20% of the time.
• Lead presentations and product demos highlighting Chase’s technology and solutions.

Conhecimentos

Payments product knowledge

Client consulting

Merchant payments industry

Relationship building

Communication and presentation

Bilingual English-French

Descrição da oferta de emprego

As a Senior Associate Client Consultant, you will be an integral part of the Canadian merchant services team which collaborates closely with SMB and Middle Market merchant coverage teams to lead product solutioning that meets our clients’ payment needs.

Job Responsibilities

• Be the Go-To Expert: Become a trusted advisor on Chase’s product solutions for Small and Mid-Market Businesses, staying ahead of client needs and industry trends.
• Solve Real Problems: Identify and recommend the best solutions for clients using both current and upcoming products. Present ideas clearly to audiences with different levels of technical knowledge.
• Analyze and Explain: Dive deep into system configurations, break down complex concepts, and offer practical recommendations that make a difference.
• Support Growth: Partner with Business Development and Relationship Management teams, providing technical expertise and product insights to help win new business and strengthen client relationships.
• Keep Us Prepared: Maintain and update internal and client facing product support tools in collaboration with our product, commercialization and marketing partners.
• Drive Improvement: Capture the voice of the customer to inform product development, lead ongoing process enhancements, and support knowledge transfers with field teams.
• Travel and Connect: Travel to meet clients and deliver solutions in person, with travel expected about 20% of the time.
• Showcase Innovation: Lead engaging presentations and product demos, highlighting Chase’s cutting-edge technology, product suite, and integrated partner solutions.

Required qualifications, capabilities, and skills

• 5+ years’ experience in systems consulting, integration, business analysis, and acquiring payments product knowledge (required).
• Proven track record of working directly with clients and offering consultative solutions.
• Solid understanding of the merchant payments industry and technical know-how to analyze and recommend effective solutions.
• Ability to build strong relationships with clients, colleagues, and partners.
• Strong communication and presentation skills and ability to customize RFP responses
• Bilingual – English and French (an asset)
• Proactive and self-motivated, always ready to take on new challenges.
• Strong critical thinking skills to analyze situations and create effective solutions.
• Eager to learn and committed to continuous growth.
• Creative problem-solver who finds innovative ways to overcome obstacles.
• Confident and professional, with executive presence in every client and team interaction.