Payments - B2B Merchant Services Senior Relationship Manager - Vice President

Testing Site - JPMC; Toronto; Remote; CAD 90,000 - 130,000; Full time

Job summary

J.P. Morgan Payments in Canada is seeking a Senior Relationship Manager to manage, expand, and retain a portfolio of major clients across industries in a remote, work-from-home setup.

You will drive strategy for each client’s payment processing needs, lead pricing and renewals, and collaborate with Chase teams to implement projects and deliver tailored solutions that meet business goals.

Qualifications

• Bachelor’s degree required in business administration, accounting, marketing, or related fields.
• Typically 3 years of experience in account management, sales or contract negotiations.
• Knowledge of Payments Processing industry and procedures.
• Ability to drive revenue and market share through relationship management.
• Experience overseeing projects or managing portfolios is an asset.
• Strong analytical and problem-solving abilities.

Responsibilities

• Deliver best-in-class service to high-value clients in Canada.
• Understand client processing needs and tailor payment solutions.
• Collaborate with internal teams to implement projects and resolve escalations.
• Lead pricing and renewal discussions within your portfolio.
• Establish SME knowledge of payments landscape to educate clients.

Skills

Relationship management

Negotiation skills

Sales experience

Portfolio management

Analytical thinking

Communication skills

Education

Bachelor's degree in business administration or related fields

Job description

This is a remote, work-from-home position.

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech’s to expand our client base and product offerings.

As as Senior Relationship Manager you will be responsible for managing, expanding and retaining a portfolio of existing major relationships across multiple industries in Canada.

Job Responsibilities

• Deliver Best in Class Service:
  • Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio
• Drive Strategy:
  • Understand both the payments landscape, as well as each client’s processing environment, and develop a plan to offer tailored payment processing solutions to meet each client’s unique business goals
• Lead & Collaborate:
  • Act as the quarterback amongst the otherpartner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio
• Showcase Your Busy Savvy:
  • Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio
• Establish Yourself a SME:
  • Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.
    

Required qualifications, capabilities and skills

·Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience

·Typically will have 3 years of experience within account management, sales or contract negotiations

·Knowledge of Payments Processing industry and procedures

·Ability to enhance revenue and market share through effective use of relationship management skills

·Experience overseeing projects or managing portfolios would be an asset

·Ability to analyze and research to resolve issues