Payments & Merchant Services Manager — Canada

Jonas Software Group; Markham; On-site; CAD 100,000 - 140,000; Full time

Job summary

Jonas Club Software is seeking a Payments Manager for Canada to lead a team responsible for merchant services setup, gateway configurations, and PCI-compliant workflows. You will guide underwriting, onboarding, and verification processes while ensuring timely project delivery.

You will manage direct reports, coordinate with Security, DevOps, Compliance, and Finance, and drive process improvements to reduce delays and increase efficiency in client payments handling.

Qualifications

• 5–7 years of experience in merchant services or payment operations.
• 2–3 years of experience directly managing a team.
• Hands-on experience with PCI-DSS compliance and audit processes.
• Experience configuring or managing payment gateway/merchant processor platforms.
• Experience with recurring billing or subscription-based payment systems.
• Experience managing relationships with banks, acquirers, underwriting partners, or other external payment vendors.
• Experience guiding clients through merchant underwriting or KYB requirements.
• Strong organizational skills; ability to manage workloads and priorities.
• Experience developing direct reports and hiring staff.

Responsibilities

• Oversee a team of Implementation Specialists and Trainers for merchant services setup and gateway configurations.
• Ensure timely setup of merchant accounts, PCI-compliant workflows, and recurring billing configurations.
• Guide clients through underwriting and onboarding documentation.
• Manage direct reports, hiring, training, and workload monitoring.
• Track team performance, timelines, and escalations.
• Handle escalations related to held or flagged transactions and merchant account issues.
• Collaborate with Security, DevOps, Compliance, Finance, and CSI to ensure compliant operations.
• Maintain documentation for onboarding, gateway configuration, MID structuring, and recurring billing setups.
• Coordinate with Jonas Project Managers to align payments work with schedules and client expectations.
• Monitor PCI-DSS, card network rules, and industry changes; adjust processes proactively.
• Conduct regular team meetings and set priorities.

Skills

Merchant services

Team management

PCI-DSS compliance

Payment gateway configuration

Recurring billing

Bank/acquirer relationships

KYB documentation

Conflict resolution

Organization & workload management

Hiring & staff development

Tools

PCI-DSS audits

Job description

Jonas Club Software is seeking a Payments Manager for Canada to lead a team responsible for merchant services setup, gateway configurations, and PCI-compliant workflows. You will guide underwriting, onboarding, and verification processes while ensuring timely project delivery.

You will manage direct reports, coordinate with Security, DevOps, Compliance, and Finance, and drive process improvements to reduce delays and increase efficiency in client payments handling.