Remote Risk Supervisor - Payments & Fraud Lead

Userc Dehradun; Canada; A distancia; CAD 95.000 - 135.000; Jornada completa

Descripción de la vacante

Jonas Software in Canada is seeking a Risk Supervisor to lead the day-to-day operations of the Risk team, overseeing merchant risk monitoring, transaction reviews, and threshold-based risk controls across payments. You will partner with Underwriting, Compliance, Product, and Finance to strengthen post-boarding controls, support regulatory requirements, and drive process improvements in risk operations.

This role offers an opportunity to influence risk strategy in a growing organization while

Formación

• 5+ years in risk operations, payments, fraud prevention, underwriting, compliance operations, or related fields.
• 1-3 years of leadership, team lead, supervisory, or management experience.
• Willingness to travel up to 15% annually for meetings, events, and engagements.
• Strong understanding of payment processing, NACHA rules, risk management fundamentals.

Responsabilidades

• Lead daily risk team activities ensuring queues, investigations, alerts, reviews, and escalations meet service levels.
• Supervise merchant risk monitoring related to fraud, compliance, reputational, ACH, chargeback, and transaction risks.
• Review and approve escalated investigations involving held transactions, large tickets, refunds, duplicate transactions, and suspicious merchant behavior.
• Coach and mentor Risk Analysts, supporting career development and skill growth.

Conocimientos

Risk management

Leadership

Fraud prevention

Compliance

Operational risk

Descripción del empleo

Jonas Software in Canada is seeking a Risk Supervisor to lead the day-to-day operations of the Risk team, overseeing merchant risk monitoring, transaction reviews, and threshold-based risk controls across payments. You will partner with Underwriting, Compliance, Product, and Finance to strengthen post-boarding controls, support regulatory requirements, and drive process improvements in risk operations.

This role offers an opportunity to influence risk strategy in a growing organization while