Payments Operations Lead, Canada — PCI & Compliance

Jonas Club Software; Markham; Sur place; CAD 110 000 - 115 000; Plein temps

Résumé du poste

Jonas Club Software is seeking a Manager of Jonas Club Payments to lead the payments-implementation team within Professional Services. The role focuses on setting up merchant accounts, configuring payment gateways, and ensuring PCI-DSS compliant workflows for diverse clients.

The ideal candidate will manage a team, ensure timely deliveries, and drive compliance with banking and underwriting requirements. Occasional local travel may be needed at client sites.

Qualifications

• 5-7 years of experience in merchant services, payment operations, or related technical implementation work.
• 2-3 years of experience directly managing a team.
• Hands-on experience with PCI-DSS compliance requirements and audit processes.
• Experience configuring or managing payment gateway/merchant processor platforms.
• Experience with recurring billing or subscription-based payment systems.
• Experience managing relationships with banks, acquirers, underwriting partners, or other external payment vendors.
• Experience guiding clients through merchant underwriting or KYB documentation requirements.

Responsabilités

• Oversee a team Implementation Specialists and Trainers responsible for merchant services setup, gateway configurations, and portal training.
• Ensure the team's timely setup of merchant accounts with clients, PCI-compliant workflows, and recurring billing configurations.
• Guide our clients through best-practice merchant underwriting and onboarding documentation.
• Help the team build ongoing resources around business verification and banking verification to streamline delays.
• Manage a team of direct reports, including hiring, training, and day-to-day workload monitoring.
• Track and report on team performance, implementation timelines, and escalations.
• Manage escalations, including held or flagged transactions and merchant account issues raised by clients or the underwriting/processing partner.
• Coordinate with Security, DevOps, Compliance, Finance, and CSI to maintain compliant and predictable operations.
• Maintain and improve documentation for merchant onboarding, gateway configuration, MID structuring across business lines.
• Coordinate with Jonas Project Managers and other PS leadership to align payments work with schedules and client expectations.
• Monitor industry and regulatory changes (PCI-DSS, card network rules) and adjust team processes.
• Conduct regular team status meetings and provide clear direction on priorities.

Connaissances

Merchant services

Payment operations

Team leadership

PCI-DSS

Payment gateway configurations

Recurring billing

Bank relationships

KYB documentation

Conflict resolution

Organizational skills

Staffing

Client-facing

Description du poste

Jonas Club Software is seeking a Manager of Jonas Club Payments to lead the payments-implementation team within Professional Services. The role focuses on setting up merchant accounts, configuring payment gateways, and ensuring PCI-DSS compliant workflows for diverse clients.

The ideal candidate will manage a team, ensure timely deliveries, and drive compliance with banking and underwriting requirements. Occasional local travel may be needed at client sites.