Payments & Collections Manager

FortisBC; Prince George; Hybrid; CAD 73,000 - 85,000; Full time

Benefits offered by this job

Flexible work program

Job summary

FortisBC in Canada is seeking a Payments & Collections Manager to lead a team responsible for payment processing, collections, and dispute resolution, ensuring a seamless customer experience and regulatory compliance.

You will drive continuous improvement, optimize processes, coach managers, and collaborate across the organization to deliver customer-centric solutions aligned with safety, collaboration, respect, and innovation.

Qualifications

• Bachelor’s degree in business, accounting, finance or related field plus 5 years’ recent leadership experience.
• Valid BC Driver’s License.

Responsibilities

• Provide leadership, coaching, performance management, workforce planning, and ongoing support to management and unionized staff to meet operational and customer service objectives.
• Optimize processes, implement best practices and technologies, strengthen cross-functional partnerships, and effectively manage escalated customer concerns to enhance service quality and satisfaction.
• Oversee daily payment processing, collections, and accounts receivable activities to ensure accurate billing, strong cash flow, achievement of service levels, and minimization of bad debt.
• Manage receivables, budgets, vendor performance, audits, and internal controls while resolving complex payment and collection issues to protect revenue and ensure regulatory compliance.

Skills

Leadership

Coaching

Performance management

Workforce planning

Customer service

Education

Bachelor’s degree in business, accounting, finance or related field

Job description

Branch: Gas

Affiliation: Management & Exempt

Employment Status: Full-Time Temporary

Expected Hiring Range: $52.62 to $61.85 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: Yes

Temp Duration: 18 months

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The Payments & Collections Manager leads a team responsible for payment processing, collections, and dispute resolution, ensuring operational excellence and a seamless customer experience. This role drives continuous improvement by implementing best practices, optimizing processes, and championing initiatives that enhance outcomes for both customers and employees. As a trusted leader and customer advocate, the Manager collaborates across the organization to deliver customer-centric solutions that reflect the company's values of safety, collaboration, respect, and innovation.

In this role, you will:

• Provide leadership, coaching, performance management, workforce planning, and ongoing support to management and unionized staff to meet operational and customer service objectives.
• Optimize processes, implement best practices and technologies, strengthen cross-functional partnerships, and effectively manage escalated customer concerns to enhance service quality and satisfaction.
• Oversee daily payment processing, collections, and accounts receivable activities to ensure accurate billing, strong cash flow, achievement of service levels, and minimization of bad debt.
• Manage receivables, budgets, vendor performance, audits, and internal controls while resolving complex payment and collection issues to protect revenue and ensure regulatory compliance.

What it takes:

• Bachelor’s degree in business, accounting, finance or related field from an accredited post-secondary institution, plus 5 years’ recent, related experience working in a leadership capacity or an equivalent combination of education, training and experience.
• Valid BC Driver’s License.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .