Patrol Supervisor - Winter - Full Time

Alterra; The Blue Mountains; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Access to Blue Mountain attractions

Meal discounts at resort restaurants

Exclusive retail discounts

Free therapy / wellness resources

Summer employee events

Job summary

Blue Mountain Resort Company is seeking a Supervisor, Patrol Services to lead daily patrol operations and support guest safety on-hill. The role sits on the Patrol Leadership Team and focuses on creating a safe, engaging guest experience while coordinating with multiple resort departments.

The position requires First Responder certification, strong customer service, and the ability to work outdoors in all weather, with a keen emphasis on emergency readiness and team coaching.

Qualifications

• At least 18 years of age with a valid G license.
• Current First Responder certification or equivalent.
• Experience with patrolling and customer service.
• Strong intermediate skier / snowboarder (able to ski / board all resort terrain).
• Must be able and willing to work in a physically demanding outdoor environment.
• Successful applicants will be required to complete a criminal background check (vulnerable sector).
• Must be able to reason and react with quick thoughtful judgement while remaining calm under pressure.

Responsibilities

• Oversee daily Patrol Services operations under the direction of the Manger, Patrol Services and Risk, ensuring guest safety and effective on-hill response.
• Monitor and report on trail conditions, making timely decisions to mitigate risks and maintain safety standards.
• Provide coaching, training, and corrective feedback to Patrol and Mountain Safety team members to support development and address unsafe or inappropriate behavior.
• Conduct incident investigations, ensuring accurate documentation and communication with the Manager and other resort departments.
• Collaborate across mountain operations to foster a safe, responsive, and guest-focused environment.

Skills

Customer service

Patrolling

Emergency response

Calm under pressure

Education

First Responder certification

Job description

Seasonal

WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.

• Save on meals across resort restaurants and cafés, including Starbucks.

• Receive exclusive discounts at all Blue Mountain-owned retail stores.

• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE- $26.12

FULL TIME HOURS

WHAT WILL I BE DOING?

The incumbent is a member of Patrol Leadership Team. The Supervisor, Patrol Services champions our culture of creating revolutionary guest experiences while uniting their team around purpose and fun. The purpose of the Supervisor, Patrol Services role is to lead daily patrol operations by supporting the team, ensuring guest safety, and overseeing emergency response and compliance with safety protocols.

WHAT WILL I BE DOING?

• Oversee daily Patrol Services operations under the direction of the Manger, Patrol Services and Risk, ensuring guest safety and effective on-hill response.
• Monitor and report on trail conditions, making timely decisions to mitigate risks and maintain safety standards.
• Provide coaching, training, and corrective feedback to Patrol and Mountain Safety team members to support development and address unsafe or inappropriate behavior.
• Conduct incident investigations, ensuring accurate documentation and communication with the Manager and other resort departments.
• Collaborate across mountain operations to foster a safe, responsive, and guest-focused environment.

WHAT DO WE NEED FROM YOU?

• At least 18 years of age with a valid G license
• Current First Responder certification or equivalent
• Experience with patrolling and customer service.
• Strong intermediate skier / snowboarder (able to ski / board all resort terrain)
• Must be able and willing to work in a physically demanding outdoor environment
• Successful applicants will be required to complete a criminal background check (vulnerable sector)
• Must be able to reason and react with quick thoughtful judgement while remaining calm under pressure

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.