Team Leader Patroller - Winter - Full Time

Alterra; The Blue Mountains; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Free access to Blue Mountain amenities

Meal discounts at resort restaurants

Retail discounts at Blue Mountain

Job summary

Blue Mountain Resort, owned by Alterra, seeks a Seasonal Patrol Team Leader to ensure on-hill coverage and safe guest experiences. You will mentor patrollers, supervise opening/closing routines and respond to incidents with professionalism.

The role requires First Responder certification, strong skiing ability, and the ability to work outdoors in varying conditions. Competitive hourly pay and inclusive team environment are offered.

Qualifications

• Must be at least 18 years old with a valid G license.
• Current First Responder certification or equivalent.
• Experience with patrolling and customer service.
• Strong intermediate skier/snowboarder and able to navigate all resort terrain.
• Willing to work in a physically demanding outdoor environment.

Responsibilities

• Check and monitor trail conditions.
• Ensure inventory and equipment are in proper working order.
• Meet operating expectations related to guest experience, safety and effectiveness.
• Perform incident investigations and document findings.
• Provide first aid and assist guests in need.
• Lead training sessions for the team.
• Maintain communication between Patrollers and Patrol Supervisors.
• Support other areas as needed by Supervisors or Management.
• Promote team spirit and cooperative work ethics.

Skills

First Responder

Patrolling

Customer service

Skier/Snowboarder

Outdoor work

Job description

Seasonal

WHAT’S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.

• Save on meals across resort restaurants and cafés, including Starbucks.

• Receive exclusive discounts at all Blue Mountain-owned retail stores.

• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE- $23.55

FULL TIME HOURS

WHAT WILL I BE DOING?

Reporting to the Patrol Supervisor, Team Leaders are responsible for ensuring consistent on-hill coverage according to business levels, available terrain and surface conditions. They will ensure proper and consistent opening and closing routines for their assigned pods, including the completion of all associated documentation and communications. The team leader will actively patrol according to expectations and mentor team accordingly and effectively.

• Checking and monitoring trail conditions.
• Ensures supply inventory and equipment is in proper working order.
• Meeting the operating expectations as they relate to guest experience, safety and effectiveness.
• Performing incident investigations and ensuring proper and complete documentation.
• Ensures that all aspects of an incident are handled with a high standard of care.
• Renders first aid and offers assistance to all those in need.
• Leading a facilitating training sessions.
• Is vigilant and maintains the communication stream between Patrollers and Patrol Supervisors.
• Provide assistance in other areas as assigned by Supervisors or Management.
• Provides team spirit and cooperative work ethics.

WHAT DO WE NEED FROM YOU?

• At least 18 years of age with a valid G license
• Current First Responder certification or equivalent
• Experience with patrolling and customer service.
• Strong intermediate skier / snowboarder (able to ski / board all resort terrain)
• Must be able and willing to work in a physically demanding outdoor environment
• Successful applicants will be required to complete a criminal background check (vulnerable sector)
• Must be able to reason and react with quick thoughtful judgement while remaining calm under pressure

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.