Patrol Dispatch

Whistler Blackcomb; Whistler; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, food, &

Wellness benefits

Job summary

Whistler Blackcomb is seeking a dedicated Patrol Dispatch professional to serve as the central coordination hub for all mountain incidents, receiving emergency calls, assessing situations and dispatching resources. You will lead communications, coordinate guest and staff rescues, and maintain operation records.

The role requires strong decision-making, multitasking and the ability to work under pressure while ensuring safety and exceptional guest service on the mountain.

Qualifications

• Operational experience in Patrol, Dispatch, Mountain Operations or Emergency Services.
• Strong organizational and communication skills.
• Ability to ski or snowboard required.

Responsibilities

• Receive calls from guests and staff reporting injuries and collect details.
• Oversee and delegate patrol response to mountain incidents.
• Act as Incident commander for major incidents on hill.
• Ensure transport of guests and staff off the slopes.
• Liaise with external services and stakeholders in rescue and care of patients.
• Maintain records for daily operations and incident investigations.
• Multitask using radio, phone and computer; use MS Office (Word/Excel).

Skills

Operational experience

Organizational skills

Communication skills

Skiing or snowboarding

Tools

Microsoft Word

Microsoft Excel

Job description

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Rockies

• Vail
• Beaver Creek
• Breckenridge
• Park City
• Keystone
• Crested Butte
• Grand Teton Lodge Company
• Vail Resorts Headquarters

West

• Heavenly
• Northstar
• Kirkwood
• Stevens Pass

Northeast

• Stowe
• Okemo
• Mount Snow
• Hunter
• Attitash
• Wildcat
• Mount Sunapee
• Crotched

Mid-Atlantic

• Liberty
• Roundtop
• Whitetail
• Jack Frost Big Boulder

Midwest

• Wilmot
• Afton Alps
• Mt Brighton
• Alpine Valley
• Boston Mills & Brandywine
• Mad River Mountain
• Hidden Valley
• Snow Creek
• Paoli Peaks

Canada

• Whistler Blackcomb

Australia

• Perisher
• Falls Creek
• Hotham

Patrol Dispatch

Date: Aug 31, 2026

Location: Whistler, BC, Canada

Company: Whistler Blackcomb

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re‑discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time Roles Are Eligible For The Above, Plus

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

This role serves as the central coordination hub for all mountain incidents at Whistler Blackcomb, receiving emergency calls, assessing situations, and dispatching the appropriate patrol resources. Patrol Dispatch is responsible for managing communications, coordinating guest and staff rescues, maintaining operational records, and supporting incident response efforts, including serious medical emergencies, avalanches, and missing persons. The position requires strong decision-making, multitasking, and organizational skills to ensure the safe and efficient operation of mountain safety services while delivering an exceptional guest experience.

Job Specifications

• Starting Wage: $20.00/hr - $23.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Receive calls from guests & staff reporting injuries. Collect information regarding the nature, location & severity of each injury.
• Oversee and delegate the patrol response to mountain incidents including injuries, avalanches and missing persons. Delegate appropriate personnel and resources to situations that include: Staff & public buried in avalanches, serious medical emergencies and missing persons.
• Act as the Incident commander for major incidents on hill.
• Ensure transport of Guests and or Staff off the slopes of Whistler Blackcomb mountains.
• Liaise with external services and stakeholders in the rescue and continued care of patients.
• Maintain records for all daily operations including: Injuries, ski run trail checks, and avalanche control and accident investigations.
• Multitask using a variety of communication types including radio, phone and computer
• Proficient with Microsoft Office including Word and Excel. Ability to work in a fast-paced environment. Ability to work under pressure, carrying out multi-tasking duties and remain calm and alert at all times. Excellent interpersonal skills and team play.

Job Requirements

• Operational Experience in Patrol, Dispatch, Mountain Operations or Emergency Services
• Strong organizational and communication skills
• Ability to work under pressure and multi task
• Knowledge of Whistler Blackcomb Terrain preferred
• Ability to ski or snowboard required
• Capable of establishing priorities and managing the resulting workload.
• Must have excellent written and communication skills.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517017

Reference Date: 08/31/2026

Job Code Function: Dispatch - Mtn Ops