Patrol Communications & Operations Coordinator

WinSport; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

WinSport is seeking a Patrol Communications & Operations Coordinator to support the Patrol Team's daily functions. This role involves overseeing communications, incident documentation, and logistical operations, ensuring efficient information flow and safety protocols during emergencies.

Benefits

Free Park Passes

Resort Reciprocals

Discounts

Access to World-Class Facilities

Qualifications

• Experience in administrative or operational roles, preferably in safety-critical environments.
• Knowledge of radio communication protocols and emergency dispatch is a plus.

Responsibilities

• Maintain constant communication with Patrol Team Members and other departments.
• Log and monitor incident reports and operational updates.
• Coordinate emergency response efforts and assist with activating safety protocols.

Skills

Communication

Organizational Skills

Attention to Detail

Calm Decision-Making

Education

Intermediate First Aid Certification

Class 5 Driver's License

Tools

Microsoft Office

Incident Tracking Software

Job description

Patrol Communications & Operations Coordinator

Join to apply for the Patrol Communications & Operations Coordinator role at WinSport.

About the Role

The Patrol Communications & Operations Coordinator plays a vital role in supporting the Patrol Team's daily functions by overseeing real-time communications, incident investigation, documentation, and logistical and administrative operations. This position acts as the central contact for radio traffic and patrol activities, ensuring efficient information flow, timely responses across departments, and accurate post-incident data collection.

Responsibilities

• Maintain constant communication with Patrol Team Members, Lift Operators, and other departments via radio and digital channels.
• Log and monitor incident reports, callouts, first aid responses, and operational updates.
• Provide administrative support such as database management, scheduling, filing, payroll, and document organization.
• Coordinate emergency response efforts and assist with activating safety protocols.
• Document incidents thoroughly, including investigations and witness coordination.
• Analyze incident data to identify trends and support safety improvements.
• Communicate with external agencies (EMS, CFD, CPS) during emergencies.
• Maintain confidentiality of sensitive records.
• Support logistical needs like equipment tracking, supply ordering, and shift coordination.

Qualifications

• Experience in administrative or operational roles, preferably in safety-critical environments.
• Excellent communication and organizational skills.
• Attention to detail and multitasking ability.
• Knowledge of radio communication protocols and emergency dispatch is a plus.
• Proficiency with Microsoft Office and incident tracking software.
• Calm decision-making under pressure.
• Intermediate First Aid certification; Advanced First Aid is an asset.
• Class 5 Driver's License and a clean driving record are assets.

Work Environment

• Primarily based in the Patrol operations center.
• Occasional on-hill travel (skiing, snowboarding, mountain biking).
• Fast-paced during peak seasons and bad weather.
• Manual dexterity and computer skills required.

Benefits

Enjoy benefits such as free park passes, resort reciprocals, discounts, and access to world-class facilities. WinSport values employee wellness through various programs.

About WinSport

Join a unique winter sport institute supporting athletes and guests in a world-class facility, fostering growth and excellence in your role.