Customer Support and Operations Coordinator

Jubo Health Technologies; Calgary; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading SaaS provider in senior care is looking for a Customer Support and Operations Coordinator in Calgary. The role involves managing warehouse operations, supporting customers, and ensuring efficient daily operations. Ideal candidates are organized, proactive, and possess strong communication skills. This entry-level position offers a hybrid work environment, allowing for flexibility while contributing to a vital service in senior care.

Qualifications

• 2+ years of experience in a similar role.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Execute warehouse operations and manage inventory control.
• Assist customers with product information and troubleshooting.
• Collaborate with departments for seamless service delivery.

Skills

Organizational Skills

Time Management

Problem Solving

Communication

Customer Service

Data Entry

Tools

Inventory Management Software

CRM Systems

Job description

Customer Support and Operations Coordinator

We are seeking a highly organized, motivated, and independent individual to join our team as a Customer Support and Operations Coordinator. This role is essential for ensuring the smooth and efficient execution of daily operations, including warehouse management (inventory control, purchasing, logistics) and customer support. The successful candidate will be detail-oriented, proactive, and capable of working independently and collaboratively in a fast-paced environment. This is a non-management role with no direct reports.

• Position : Customer Support and Operations Coordinator
• Job Type : Full Time, Hybrid
• Location : Residents of Calgary, Alberta
• Reports to : Operations Director

Responsibilities

• Execute warehouse operations, including receiving, storing, and shipping goods, ensuring efficient inventory control and accurate stock levels.
• Maintain and build strong relationships with vendors and suppliers.
• Manage the procurement process, including placing orders and tracking deliveries.
• Coordinate drop-shipping orders, ensuring suppliers ship directly to end customers according to our requirements.
• Conduct monthly inventory counts and perform reconciliation processes.
• Assist customers with product information, troubleshooting, and resolving issues effectively.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery and address any escalated concerns.
• Manage and track company assets and equipment.
• Assist with staff onboarding and offboarding processes.
• Address issues and implement effective solutions.
• Perform other duties as assigned by the supervisor.

Qualifications

• 2+ years of proven experience in a similar role, preferably in a small to medium-sized business.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational, time-management, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong data entry skills with attention to detail.
• Excellent customer service skills focused on building rapport and trust with clients.
• Experience with inventory management software and CRM systems is a strong asset.
• Ability to take initiative and proactively address operational challenges.

Jubo Health Technologies is a leading SaaS provider for senior care in North America and the Asia Pacific. Jubo's products aim to enhance staff workflow and improve care quality for seniors. Notably, Jubo's VitalLink, a cloud-based monitoring solution, simplifies vital sign measurement and documentation, ensuring data accuracy, saving caregivers time, and enhancing care quality.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Software Development

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Customer Coordinator • Calgary, AB, Canada